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Cotiviti · 10 hours ago

Records Retrieval Agent 3 - CPR EMR Coordinator

United States

Full-time

Remote

Mid Level

$17.20/hr - $17.20/hr

Cotiviti is a company focused on healthcare solutions, and they are seeking a Records Retrieval Agent 3 to manage the process of obtaining medical records from healthcare providers. This role involves coordinating record retrieval efforts, maintaining communication with provider offices, and ensuring timely updates on the status of requests.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Contact provider offices to request copies of medical records, focusing on tier three work allocations (locations retaining 51+ records, requests aging 22 + days)

Work with specialty skill teams to provide operational support to the department, copy services, coordinate Onsite and EMR retrieval activities, agent support, etc., as directed

Identify and coordinate the method for record retrieval with provider offices, and, when needed, perform general troubleshooting of requests for account managers, clients, and facilities supporting EMR retrieval

Maintain professional and frequent contact with provider offices throughout the record retrieval process

Provide accurate and timely updates on the record retrieval status to Cotiviti clients, including the possibility of generating aging reports and performing audits to ensure competitive and timely service

Completes all responsibilities as outlined on annual Performance Plan

Completes all special projects and other duties as assigned

Must be able to perform duties with or without reasonable accommodation

Qualification

Record retrieval processWorkflow systemsHIPAA regulationsVerbal communicationWritten communicationAttention to detailTeam collaboration

Required

High school diploma, GED or equivalent work experience

Demonstrated mastery of Cotiviti record retrieval process in Agent 2 role, as well as mastery of workflow and proprietary systems

Ability to communicate clearly through verbal and written communication, using proper spelling and grammar

Demonstrated ability to give close attention to details, including planning, executing, and follow up procedures

Must be able to work well in a collaborative team environment and be willing to provide essential overlap and coverage in other areas of the agent hierarchy that feeds to this role

Demonstrated understanding of HIPAA regulations

Communicating with others to exchange information

Assessing the accuracy, neatness, and thoroughness of the work assigned

Remaining in a stationary position, often standing or sitting for prolonged periods

Repeating motions that may include the wrists, hands, and/or fingers

Must be able to provide a dedicated, secure work area

Must be able to provide high-speed internet access/connectivity and office setup and maintenance

Benefits

Medical

Dental

Vision

Disability

Life insurance coverage

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days of Paid Time Off (PTO) per year

Company

Cotiviti

Glassdoor3.7

Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.

Founded in 1979

South Jordan, UT, US

5001-10000 employees

http://www.cotiviti.com

H1B Sponsorship

Cotiviti has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (165)

2024 (118)

2023 (90)

2022 (102)

2021 (72)

2020 (67)