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Redwood Trust, Inc. · 2 days ago

Non-QM Client Services Representative

Englewood, CO

Full-time

Onsite

Mid Level

$65K/yr - $85K/yr

3+ years exp

Redwood Trust, Inc. is seeking a Non-QM Client Services Representative to support their mortgage operations. The role involves daily interactions with various internal and external parties, managing loan data, and ensuring client service excellence.

BankingFinancial ServicesReal EstateVenture Capital

Hiring Manager

Tiffany Barber Schmidt

Responsibilities

Daily point of contact may include interaction with loan originators, secondary marketing, underwriting, loan delivery, and IT departments

Full understanding of operational policies, with the ability to convey requirements clearly and concisely to clients and manage changes as applicable

Manage and answer product questions and escalate complex product/underwriting issues to appropriate parties

Coordinate with Underwriting and Lock Desk to process underwriting and product exception requests

Coordinate with Appraisal and Due Diligence vendors to process appraisal review requests to meet service level agreements

Ensure the flow of accurate and timely loan data; quickly diagnose issues and inconsistencies for mortgage loan data

Facilitate the delivery of data, loan files, and collateral files to vendors supporting the loan purchase process

Provide process improvement requirements to the internal technical team in support of constant improvement in conduit work systems

Condition and pipeline management follow-up for both credit and collateral documents

Manage time and activities to agreed-upon service level turn times and quality metrics

Provide analytics and documentation to support asset acquisition and investment decisions

Create and distribute various lock and operational reports

Qualification

Mortgage industry experienceLoan processing experienceAnalytical thinkingProficiency with ExcelLoan origination systemsCommunication skillsTechnologically savvyOrganizational skillsInterpersonal skillsDetail-oriented