Customer Service Representative jobs in United States
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Al's Sporting Goods · 1 day ago

Customer Service Representative

positionLogan, UT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$13/hr - $16/hr

Al's Sporting Goods is seeking friendly, customer-focused individuals to join their Internet Customer Service team at their Logan Corporate Office. The role involves assisting online customers with orders, resolving issues, and providing updates while ensuring a positive and efficient customer experience.

Consumer GoodsE-CommerceFashionRetail

Responsibilities

Deliver friendly, professional, and solution-oriented customer service
Respond to inquiries via phone, email, and chat; handle inbound and outbound calls
Assist with placing, modifying, and tracking online orders
Troubleshoot payment and checkout issues
Communicate order status, shipping updates, and delivery details clearly
File and manage shipping claims with UPS and USPS
Navigate internal systems to support customer needs efficiently
Accurately document all customer interactions
Collaborate with internal teams to resolve issues promptly
Complete additional tasks and projects as assigned

Qualification

Customer serviceVerbal communicationWritten communicationE-commerce experienceSpanish proficiencyProblem-solvingOrganizedMultitaskingProfessionalismDetail-orientedTeam-orientedAdaptable

Required

Strong verbal and written communication skills
Positive, helpful attitude with a commitment to excellent customer service
Detail-oriented and organized in a fast-paced environment
Proactive with a strong work ethic
Effective working independently and as part of a team
Maintain composure and professionalism under pressure
Ability to multitask and manage time efficiently
Willingness to work a rotating Saturday schedule if needed
Comfortable using computers, online systems, and multiple screens
Strong problem-solving and critical-thinking skills
Team-oriented, adaptable, and collaborative
Clear and professional phone, email, and written communication

Preferred

Helpful Spanish language proficiency
E-commerce and retail experience, including Amazon Seller Central
Previous customer service experience

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance

Company

Al's Sporting Goods

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Al's Sporting Goods offer gear for every sport.
dateFounded in 1921
location
Logan, Utah, USA
people-size501-1000 employees
web-link
https://www.als.com/

Funding

Current Stage
Late Stage

Leadership Team

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Nathan Shields
Chief Financial Officer
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