NEOGOV · 13 hours ago
Guest Relations Clerk
City of Thornton; Community Center, CO
Full-time
Onsite
New Grad, Entry Level
$17.35/hr - $22.90/hr
0+ years expNEOGOV is a company associated with the City of Thornton, which is seeking a Guest Relations Clerk. The role involves performing cashier and receptionist duties at city facilities, providing excellent customer service, and managing various administrative tasks related to facility operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs front desk services and operations by providing excellent customer service, including, as applicable, interacting with customers to answer questions and resolve problems, directing customers to proper locations, providing information, scheduling rooms, making reservations, checking equipment in and out, and assisting the public in general
Controls facility admission, including collecting drop-in fees, I.D. verification, processing membership registrations and punch card sales, and dispensing photo I.D. cards
Performs cash handling in accordance with city and department cash handling policies. This includes operating a cash register drawer and compiling daily cash balances and deposit reports
Communicates effectively with center patrons in person and over the telephone to market and promote programs and services
Communicates and enforces facility policies and procedures. Observes guest use and informs supervisors of improper facility or equipment use
Assists in the maintenance of various records such as inventory, activity reports, receipts, memberships, reservations, and minor financial accounts
Performs program registration during peak demand periods
Assists with special projects as assigned
May be required to work overtime
May be responsible for working the opening and closing shift
May train and mentor less experienced clerks on duties and procedures
Performs other duties as assigned
Qualification
Required
Must be at least 16 years old
Six months' previous customer service, receptionist, or experience dealing with the public, preferably in a related (i.e., recreation, arts, etc.) setting
Knowledge of the policies, procedures and goals of the city of Thornton and the department
Knowledge of general office practices and procedures
Knowledge of basic mathematics, spelling, grammar, punctuation and vocabulary
Skill in organizing and managing multiple competing tasks
Skill in maintaining filing systems
Skill in working independently in the absence of supervision
Ability to provide quality guest services
Ability to handle money accurately, conscientiously, and honestly
Ability to work in a high-usage, fast-paced environment
Ability to understand and carry out written and verbal instructions
Ability to understand and apply policies and procedures
Ability to operate standard office equipment, including cash register drawer, personal computers, punch card sales equipment, camera, account balancing equipment, facsimile, photocopiers, and multi-line telephones
Ability to use standard office equipment, computer equipment and software including word processing, data base management, spreadsheet applications and electronic mail
Ability to establish and maintain effective working relationships with city employees and the general public
Ability to deal with the public in a mature, effective, and responsible manner
Ability to listen well and communicate effectively orally and in writing with various audiences
Ability to maintain appropriate keyboard skills necessary for successful job performance
Ability to read, interpret, explain, and enforce policies or procedures to constituents
Preferred
Knowledge of Rec Trac may be required
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life, Dependent Life & Supplemental Life Insurance Options
Voluntary Accidental Death & Dismemberment Policy
Flexible Spending Plan
Retiree Health Savings Plan
Pension Plan & Deferred Compensation Plans
Short & Long-term Disability Plans
Paid Holidays
Vacation & Sick Leave
Multilingual Incentive Pay
Recreation Pass
Wellness Program - Learn more [here](https://drive.google.com/file/d/1ecAZ5bF8G3UKkXFWVXFFrqVAbC4DQyjc/view?usp=sharing)
In-House Training Opportunities
Tuition Reimbursement
Employee Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase