Georgia Institute of Technology · 18 hours ago
Technical Support Associate
Atlanta Metro
Full-time
Onsite
New Grad, Entry Level
$53K/yr - $62K/yr
0+ years expGeorgia Tech is a top-ranked public research university in Atlanta, known for its commitment to innovation and academic excellence. The Technical Support Associate role involves providing assistance and troubleshooting for IT systems, applications, and hardware, ensuring smooth operations and user satisfaction.
EducationHigher EducationUniversities
Responsibilities
Provide technical assistance and support to end-users for Information Technology systems, software, and hardware-related issues
Troubleshoot technical problems, identify root causes, and resolve Information Technology issues in a timely and efficient manner
Respond to user inquiries, service requests, and incidents through phone, email, or in-person communication channels
Document technical solutions, troubleshooting steps, and issue resolutions in Information Technology ticketing systems
Install, configure, and update software applications, drivers, and patches on user devices as needed
Conduct user training, tutorials, and knowledge sharing sessions to enhance end-user Information Technology skills and knowledge
Maintain Information Technology equipment inventory, track hardware assets, and assist with equipment setup and deployment
Adhere to Information Technology policies, procedures, and security protocols to ensure data protection and system integrity
Collaborate with Information Technology teams and vendors to escalate complex technical issues and coordinate problem resolution
Perform other job-related duties as assigned
Qualification
Required
High School Diploma, GED, or Vocational School Diploma
No prior relevant work experience required
Preferred
Vocational Training/Degree may be preferred or required (some profiles may require additional education)
Company
Georgia Institute of Technology
Georgia Institute of Technology operates as a state-funded research university.
5001-10000 employees
H1B Sponsorship
Georgia Institute of Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (163)
2024 (189)
2023 (130)
2022 (101)
2021 (40)
2020 (51)
Funding
Current Stage
Late StageTotal Funding
$21.95MKey Investors
US Department of EnergyARPA-ENational Nuclear Security Administration
2024-07-31Grant· $1.97M
2023-11-22Grant
2023-04-26Grant· $11.63M
Leadership Team
Raghupathy Sivakumar
Vice President of Commercialization & Chief Commercial Officer
Ashok Goel
Professor
Recent News
2025-11-03
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