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New York City Tourism + Conventions · 15 hours ago

Convention Development & Destination Services Coordinator

New York, NY

Full-time

Hybrid

Entry Level

$32/hr - $40/hr

2+ years exp

New York City Tourism + Conventions is the official marketing, tourism and partnership organization for the City of New York. The role serves as a primary contact for communications between teams and clients, focusing on administrative support, project management, and coordination of events and meetings.

TourismTravel

Responsibilities

Provide support to Convention Development & Destination Services departments. Duties include but are not limited to the preparation of correspondence, scheduling meetings and appointments, maintenance of account files, manage sales & services leads and data input into the Customer Relationship Management (CRM) computer system. CRM data input includes but is not limited to maintenance of account and contact information, recording meeting specifications and history, producing and distributing direct sales leads to members, and following up on responses. Assists with the preparation of bid book proposals, and power point presentations

Attend meetings representing Convention Development & Destination Services

Provide administrative support to the Directors/Managers to maintain efficient operations

Prepare presentation of quality documents as well as assemble promotional material for client appointments and follow-up material after tradeshows which Directors/Managers

Work with Directors/Managers on scheduling appointments for sales trips and handle travel for sales missions and trade shows

Assist with the development and logistics for familiarization trips and special projects or events. This may include setting and organizing appointments, corresponding with clients and booking travel arrangements, directing clients around different areas of New York City, participating in client site inspections and dinners

Participate as a representative of New York City Tourism + Conventions at various off-site events. These commitments may occur outside of regular business hours

Prepare site visit itineraries and lead clients on their site inspections of New York City hotels and venues

Prepare expense reports for Directors/Managers

Participate as a representative of NYC Tourism + Conventions at various off-site events. These commitments may occur outside of regular business hours

Send out direct business leads and referrals for “one-off” requests

Assist with various events that Directors/Managers host for clients in New York City and in-market. This could include: Act as liaison between venues and legal department, liaison between venues and marketing/creative/AV departments, create menus and place cards, manage RSVP’s, shipping materials, and possible travel to events

Qualification

Hospitality experienceMicrosoft WordMicrosoft ExcelPowerPoint proficiencyPrezi proficiencyCustomer serviceMulti-taskingVerbal communicationWritten communicationAttention to detailOrganizational skillsCollaborationWork ethicPositive attitude

Required

A./B.S. from an accredited 4-year college

Minimum of 2 years' experience

Hospitality-related industry experience required

Excellent verbal and written communication skills

Must have the ability to multi-task and prioritize assignments

Proficient in Microsoft Word and Excel

Ability to provide outstanding customer service

Ability to work independently yet coordinate appropriately with internal departments

Ideal candidate is detail oriented, highly organized and collaborative with a strong work ethic and positive attitude

Extremely good judgment; attention to detail a must

Preferred

Proficiency in Power Point and Prezi a plus

Benefits

Hybrid Schedule: 3 days in-office (Tues/Wed required + 1 flex day); Fridays remote.

Generous Time Off : PTO days and sick time.

Holidays : up to 12 paid company holidays, plus extended Winter Break.

Floating Holiday: 1 per year, front-loaded.

Healthcare: Premium medical, dental, and vision plans, plus HRA and DCA.

Retirement & Development : Retirement savings plan and professional development opportunities.

Perks: Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance.

Company

New York City Tourism + Conventions

As the tourism authority of the five boroughs of New York City, our mission is to invite the world and energize the City—building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses, and visitors.

Founded in 1935

New York, New York, USA

51-200 employees