US Tech Solutions · 1 day ago
Information Technology Help Desk
Louisville, KY
Contract
Onsite
Entry Level
$20/hr - $22/hr
1+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking an Information Technology Help Desk professional to provide Level 1 technical and operational support for inbound events while ensuring excellent customer service to over 4000 users.
Information Technology
Hiring Manager
Sangeeta Saini
Responsibilities
Handle inbound events – 90%
Handles Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non phone/chat duties – 10%
Assist with Alerts and Self- Service Incidents
Follow up on unresolved incidents
Qualification
Required
Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts)
Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+
Handle inbound events – 90%
Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
Conducts appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non phone/chat duties – 10%
Assist with Alerts and Self-Service Incidents
Follow up on unresolved incidents
Ability to type 30 words per minute
Preferred
Preferred customer service experience (1-2 years)
Some College preferred or equivalent experience
Flexible work schedule
Beginner organization skills
Beginner oral and written communication skills
Beginner problem solving ability
Beginner understanding of computer concepts (PC fundamentals, Operating systems)
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
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