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Nautilus Insurance Group (a Berkley Company) · 1 day ago

Director, Claims

Scottsdale, AZ

Full-time

Onsite

Mid, Senior Level

7+ years exp

Nautilus Insurance Group is an elite Excess and Surplus Lines market offering commercial property and casualty insurance solutions. The Claims Director will provide vision, oversight, and management for assigned claims units, ensuring effective claims services and supporting business objectives.

Commercial InsuranceInsuranceProperty Insurance

Comp. & Benefits

Responsibilities

The Claims Director is a manager of managers role but may also include management of individual contributors

Provides strategic direction and leadership for the assigned claims unit, including severity management and litigation management, as delegated by AVP/VP

Develops, plans, and implements strategic and tactical initiatives to meet business objectives and performance metrics

Identifies and monitors high-severity and/or complex claims, participating in handling, reserving, and resolution discussions

Keeps AVP/VP and senior claims management informed of significant developments and defensive strategies on severe or complex claims

Assists in the management and evaluation of the company's most severe and complex claims

Participates in coverage, liability, and damages analysis, and develops strategies for case resolution

Makes settlement decisions for cases exceeding Claims Manager authority levels, within limits delegated by AVP/VP

Directs activities of defense counsel to expedite settlement of claims, as assigned

Drives and monitors litigation prevention and control through selection of counsel, evaluation, and direction of claim and litigation strategy, as assigned

Monitors and analyzes organizational performance, develops and analyzes key performance metrics (severity, complexity, quality, financial, and operational)

Implements, monitors, and maintains quality assurance in claims via the audit process

Leverages management information to enhance team performance and identify trends

Drives performance at all levels within the team, holding members accountable for meeting stated metrics and objectives

Attracts, coaches, and develops talent; provides frequent, specific, and constructive feedback to staff

Provides technical advice, direction, and mentoring to claims staff

Facilitates development and use of individual development plans for ongoing professional development and training

Drives change to assure continuous improvement; collaborates with cross-functional leaders to improve results and contribute to business unit goals, as assigned (rare)

Ensures claims handling practices comply with all state statutes and regulatory/legal requirements

Other duties as assigned

Qualification

Claims managementLitigation managementTalent developmentStrategic problem resolutionClaims operating practicesProject managementMicrosoft Office proficiencyInterpersonal skillsPresentation skillsCustomer-oriented mindset

Required

Bachelor's degree from a four-year college or university, preferably in Business, Insurance, or related field

Previous team leadership experience required, with demonstrated ability and passion for talent development

Minimum of 7 years of progressively responsible experience in claims and commercial property and/or casualty insurance, managing complex claims and litigation

Advanced knowledge of claims operating practices, litigation laws, and regulations

Ability to lead people and obtain results through others

Visionary thinker with ability to plan over multi-year time spans

Experience in organizational problem analysis and strategic problem resolution

Effective project management and team leadership skills

Ability to organize and manage multiple priorities

Proven track record of attracting, developing, and retaining talent

Ability to work and communicate effectively at all organizational levels

Strong interpersonal and presentation skills

Customer-oriented mindset

Proficient with Microsoft Word, Excel, PowerPoint, and Outlook

Ability to travel infrequently as needed and work outside normal schedule to fulfill responsibilities

Benefits

Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave.

Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices

We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options.

One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. That’s serving with a smile!

We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry-Related Education and Exam programs.

Can you hear us now? Employees are eligible for special cell phone service discounts with Verizon and AT&T.

We participate in the Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts.

Flexible work arrangements

On site newly renovated fitness center - free to use for employees. Yoga and other classes available for a nominal fee.