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Cardone Ventures · 1 day ago

Client Success Representative Lead

Scottsdale, AZ

Full-time

Onsite

Mid, Senior Level

$50K/yr - $220K/yr

2+ years exp

Cardone Ventures is dedicated to helping business owners achieve their goals through strategic business guidance. The Client Success Representative Lead is responsible for driving sales results, developing new team members, and ensuring that the sales team meets its targets through effective coaching and leadership.

ConsultingFinanceFinancial Services

Growth Opportunities

Hiring Manager

Tyler Tharp

Responsibilities

Developing new team members that consistently meet and exceed sales targets by demonstrating great sales execution and coaching the right behaviors

Developing a team that has high trust and confidence in you, even under pressure due to your ability to be reliable and inspirational

Leading by example and “in the trenches” - being the super hero that is able to ensure the team hits targets regardless of circumstances, and able to jump in and close deals when needed

Develop junior client success representatives into productive senior client success representatives that consistently achieve target

Close 7 + transactions per week through handling marketing meetings and inbound leads

Serve as onboarding mentor to Client Success Representatives and suggest revisions or enhancements to the onboarding experience as needed

Meet weekly and monthly production targets

Ability to manage team processes, assist with onboarding, and lead 3 group trainings a week

Conduct 25 daily follow-up calls per day to close deals and serve as third party touch for the team

Travel to Cardone Ventures workshops and events in order to close deals in person and move clients to the next iteration of growth

Run morning meetings during leadership absence to review current sales stats and communicate priorities to the team

Handle escalated issues regarding customer questions or concerns to filter before bringing to leadership

Work with the Sales Operations team to track and analyze sales statistics based on KPIs

Oversee pipeline of qualified prospects using company CRM and perform daily review of leads and lead sources and teams execution against sales process

Meet daily KPI's and monthly/quarterly Sales Targets

Serve as a model of the Sales Team in revenue, culture, and brand image

Qualification

Sales process knowledgeCoaching skillsHubSpot CRMPublic speakingBusiness acumenSales statistics analysisTeam leadershipInterpersonal skills

Required

Demonstrated experience of being a top performer on the Sales team

Ability to drive consistent sales results whilst coaching and duplicating best practices into others

Exemplifies excellent knowledge of Cardone Ventures product suite (Elite Edge through Platform reviews) Workshops, 10X 360 and how to articulate the value proposition of each

Ability to provide coaching based on metrics and develop actionable training programs for team members based on statistics

Demonstrates a high level of knowledge for process and procedures outside of the Sales function i.e. PRD, SBU, Events, Learning & Development, Finance, Partnerships/Vertical Strategy, Cardone Capital and long term goals of the organization

Able to effectively speak in public and deliver inspirational and tactical trainings in front of groups

Ability to step in and close deals for other Client Success Representatives who are facing challenging or unique objections

Proficient in utilizing HubSpot CRM with ability to train others on specific functions

Excellent level of business acumen to truly understand challenges that the client is facing in their business (profitability issues, cash reserves, key-man dependency) and the impact this can have on their growth

At least 2 years' experience as a top performer or equivalent in a sales role within Cardone Ventures

1 Year experience in a sales supervisor or leadership position

HubSpot CRM experience required

High school diploma or GED preferred

Prolonged periods sitting at a desk and working on a computer

This role requires 25%+ travel to events (Elite Edge, Essentials Workshops, Summits, etc)