designDATA · 1 week ago
Associate Service Delivery Manager
Gaithersburg, MD
Full-time
Onsite
Mid LeveldesignDATA is an IT Managed Services Provider focused on delivering scalable solutions for organizations. The Associate Service Delivery Manager will manage client accounts, drive contract renewals, and identify sales opportunities while ensuring top-tier customer experience.
ConsultingInformation TechnologyLegal
Hiring Manager
Rachel Barnes
Responsibilities
Manage 8 to 10 client accounts with the support of a dedicated cross-functional team
Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals
Analyze clients’ environments and needs regularly to identify new sales opportunities
Coordinate and manage client equipment acquisition and scheduled maintenance
Obtain, evaluate, and select quotes from vendors and partners to meet client needs
Act as Incident Manager for issues affecting clients during regular business hours
Qualification
Required
Passionate about technology
Ability to work as part of a collaborative team
Focus on delivering a top tier customer experience
Enjoys working on innovative solutions
Desire and ability to solve complex issues
Ability to automate and modernize systems
Contribute to the empowerment of end-users
Manage 8 to 10 client accounts
Drive contract renewal and project sales activities
Cultivating leads and generating and presenting proposals
Analyze clients' environments and needs regularly
Identify new sales opportunities
Coordinate and manage client equipment acquisition and scheduled maintenance
Obtain, evaluate, and select quotes from vendors and partners
Act as Incident Manager for issues affecting clients during regular business hours
Benefits
Medical plans are through the Federal Employee Health Benefits program for tribal employers
Comprehensive dental program that has child orthodontic coverage
Company paid vision, life, short-term and long-term disability
Additional voluntary benefit programs
401(k) with a generous match
11 annual paid company holidays
Generous paid time off including accrued PTO, Floating Holidays, Emergency Medical Leave, and Parental Leave
Hiring referral bonus
TicketsAtWork – an exclusive discount program with access to entertainment, travel, activities, pet insurance, and much more!
Company
designDATA
designDATA is a IT services company that offers technology support, consulting, cloud, and datacenter services to SMEs.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-10-21Acquired
Company data provided by crunchbase