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Metropolitan Transportation Authority · 13 hours ago

Staff Analyst Series (Planned Service Changes)

New York, NY

Full-time

Onsite

Mid, Senior Level

$74K/yr - $87K/yr

4+ years exp

The Metropolitan Transportation Authority is seeking a Staff Analyst for their Planned Service Changes team, which focuses on helping subway riders navigate planned service changes through effective communication. The Analyst will translate technical information into customer-friendly messages, manage service information accuracy, and support trip planning functions.

Transportation/Trucking/Railroad

Responsibilities

Analyze and summarize subway service plans, general orders, and bus service changes

Publish service messages across multiple customer touchpoints, including in-system screens, the MTA website and app, and other channels

Track and manage service plan information from multiple sources to ensure accuracy and consistency in customer messaging

Ensure all communications align with brand guidelines and contribute to our mission

Participate in planning meetings for high-profile projects

Coordinate and project management service information with multiple teams, including Marketing Production, Government & Community Relations, Operations Planning, Road Operations, and other various stakeholders

Perform quality control reviews of service change information across channels

Provide support for trip planning functions

Research and act on customer inquiries

Assess effectiveness of communications efforts, recommend, and implement improvements

Create, manage, and modify website content via CMS

Assist the Customer Experience leadership team with other tasks and assignments as necessary to drive forward the MTA customer experience

Qualification

Master's degreeAnalytical skillsWriting capabilitiesCommunications strategyProblem solvingCustomer advocacyAttention to detail

Required

A master's degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or

A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in '1' above; or

An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in '1' above; or

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in '1' above; or

A combination of education and/or experience equivalent to '1', '2', '3', or '4' above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in '1' above

A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or

An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in '2' above; or

A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in '2' above; or

A combination of education and/or experience equivalent to '1', '2', '3', or '4' above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma

To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in '2' above

Preferred

Bachelor's degree in Marketing, Communications, Business, Transportation, or related field is preferred

Ability to see the big picture and pay close attention to detail - thinking at both the system level and about how communications achieve our goals at individual customer touchpoints

Strong analytical skills and resourceful, creative problem solving

Familiarity with human-centered communication and digital channel/content strategy principles

Superior writing and editorial capabilities; must be able to make tough editorial decisions in line with human-centered communication

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees