Mass General Brigham · 13 hours ago
Patient Service Representative
Somerville, MA
Full-time
Onsite
Entry Level
$17.36/hr - $24.79/hr
2+ years expMass General Brigham is a not-for-profit organization committed to advancing patient care, research, teaching, and community service. The Patient Service Representative oversees outpatient registration and scheduling, ensuring a customer service-oriented approach while coordinating patient services and verifying insurance coverage.
Health CareHome Health CareMedical
Responsibilities
Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities
Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards
Scheduling status is maintained daily and potential problems are addressed with corrective actions
Patient pre-registration, registration, insurance verification, and scheduling are completed per center standards
Patients are greeted, assisted and appropriate staff notified of patient arrival
Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines
Medical record setup, maintenance, and discharge are completed per center guidelines in a timely manner
Monthly patient satisfaction questionnaires are processed for current patients according to center standards
Customer service delivery is carried out to achieve stated goals
Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards
Therapy charges are entered and reconciled as assigned
Additional department, organization, or network activities are completed per established objectives
PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld
Qualification
Required
High school graduate required
Computer proficiency required
Preferred
Associate's degree preferred
Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred
Microsoft office applications preferred with ability to learn new software
Highly developed communications and interpersonal skills, working with diverse population
Work independently, be self-directed and contribute as a member of a team
Anticipates challenges and develops and implements strategies for addressing them
High level of service delivery
Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations
Attention to detail
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
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