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GBMC HealthCare · 1 day ago

Lab Customer Service Specialist - Full-time

Baltimore, MD

Full-time

Onsite

New Grad, Entry Level

$16.79/hr - $24.37/hr

0+ years exp

GBMC HealthCare is seeking a Lab Customer Service Specialist to provide high-quality services during registration and order entry. The role involves ensuring customer satisfaction, resolving service problems, and maintaining accurate patient information for efficient laboratory services.

Health Care

Responsibilities

Ensures optimum customer satisfaction by following through with appropriate documentation and maintaining customer focus in stressful situations

Resolves customer service problems by systematically analyzing the problem, researching alternative solutions, and initiating appropriate documentation

Uses appropriate telephone technique

Ensures all patient information is current and accurate at time of registration. Accurately inputs patient information into computer to identify existing, or initiate new medical record/patients' labels. Scans at time of registration all insurance cards, photo ID and other pertinent documents

Ensures insurance eligibility by performing insurance verification. Follows insurance requirements such as Medicare Secondary Payer Questionnaire, ABN processes, capitated lab requirements

Manages Data by utilizing the appropriate computer systems and software application to enter and retrieve data, order tests and document problems

Troubleshoots hardware/equipment problems, i.e. printers, fax machine

Participates in the Laboratory’s continuing education program and meets requirements as described in the Laboratory Continuing Education Policy

Shares knowledge gained from seminars, workshops, etc. through formal and informal presentations

Completes all registrations accurately and in a timely manner

Ensures notification of the appropriate healthcare provider of any information related to patient care

Qualification

Customer Service techniquesLab Information SystemMedical terminologyInsurance coverageBillingTyping skillsProblem analysisMulti-taskingOral communicationWritten communication