Mitsubishi Electric Trane US · 3 days ago
Tech Support II - REQ # 1408
Suwanee, GA
Full-time
Onsite
Entry Level
$26.92/hr - $37.02/hr
1+ years expMitsubishi Electric Trane HVAC US LLC is looking for a Tech Support II. The role involves the successful deployment, operation, and support of all desktops, laptops, mobile devices, printers, and peripherals, while ensuring a positive support experience for customers.
ElectronicsHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing
Responsibilities
Administer and manage the imaging, deployment, performance, maintenance, support, and upgrade of company issued laptops, desktops, mobile devices, computer hardware, software, operating systems, and distributed printers
Provide troubleshooting, technical support, and guidance to local and remote users using remote monitoring and management tools
Perform root cause analysis and provide solutions to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources
Troubleshoot issues related to active directory objects including security settings and email profiles
Ensure a positive support experience for customers; develop good relationships and trust with company corporate users by exhibiting a professional attitude and a welcoming approach to understanding customers’ problems
Work with technical teams and end users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and systems
Carry out accurate tracking and documentation of service requests using the internal ticket system to organize and prioritize tickets while ensuring department Service Level Agreements (SLAs) are met
Develop and maintain documentation for technology and business processes for end user support
Champion the use of Microsoft Office 365 applications across the business to replace “one-off” solutions
Contribute to technical planning, implementation, and support of IT and business information projects as needed
Implement improvements in IT Operations and IT support process as needed
Performs other job functions as assigned
Qualification
Required
Associate degree in Information Technology-related specialty, or related computer or Microsoft certifications
1-2 years of experience in a Microsoft Active Directory environment or in a related area
Strong Customer Service orientation
Ability to communicate effectively with peers, business users, and management
Ability to work in a fast-paced environment
Ability to perform diagnostics, identify problems, communicate problem resolution and the ability to learn on the job
Ability to work independently and in a team-oriented environment
Team player demonstrating METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously
Preferred
Familiar with the following systems or applications: Active Directory, Microsoft O365 Exchange, Microsoft Intune, Microsoft O365 Applications and Microsoft Edge Browser
Additional desired skills include knowledge of Apple iMac and Apple iPhone technical support, PDQ Inventory and tools
Familiar with Warehouse Zebra scanners and device support experience helpful
Familiar with SOTI MDM server helpful
Benefits
401(k)
Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
80 hours of vacation per year
56 hours of paid sick leave annually
13 paid holidays throughout the calendar year
Up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible
Company
Mitsubishi Electric Trane US
Formed in 2018, Mitsubishi Electric Trane HVAC US LLC (METUS) is a leading provider of heat pumps and VRF HVAC systems in the United States and Latin America.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Vordenbaumen
Chief Financial Officer
Recent News
2025-12-12
Company data provided by crunchbase