Primary Health Care, Inc (PHC) · 18 hours ago
Benefits Liaison
Des Moines, IA
Full-time
Onsite
Entry, Mid Level
$18.65/hr - $27.98/hr
2+ years expPrimary Health Care, Inc (PHC) is dedicated to providing healthcare and supportive services to all individuals, regardless of their circumstances. As a Benefits Liaison, you will work closely with Iowa Health and Human Services to assist clients in selecting appropriate health insurance coverage, ensuring those living with HIV receive the necessary support and resources tailored to their needs.
Health CareHospitalMedical
Responsibilities
Collaborate with Iowa Health and Human Services’ Ryan White Part B program, including the AIDS Drug Assistance Program; serves as a liaison between Iowa HHS and PHC to ensure relevant goals and objectives are successfully obtained. Participate in all required meetings and trainings with the Iowa Health and Human Services
Collaborate and consult with Benefit Liaison II for all BDAP, marketplace and private insurance needs that clients may present
Engage with a minimum of 10 assigned case management clients to identify any relevant financial needs and promote access to resources in the community by making referrals to entitlement programs
Work with Case Manager to assess clients insurance needs and execute a plan so the client has the best plan (Medicaid, ASI, ESI) as identified by the client’s situation. Provide case consultations and on-going education to an interdisciplinary team
Assist clients in applying for the appropriate health benefit(s). Processes health benefit applications, complete premium payments and submit associated documentation. Acts as a patient advocate throughout the health benefit enrollment process. Identify and call uninsured or underinsured clients/patients identified by case managers, as needed, who may qualify for health benefits to discuss possible benefit options and offer assistance. Identify and address patient barriers to ensure continuity of health coverage and other benefits
Collaborate with Medical Case Managers and Nurse Care Managers in the creation of client/patient care plans, and ongoing coordination of HIV care
Make contact with all ASI clients (1st, 2nd and 4th quarters) to assess needs and ensure that clients are still receiving the best benefits depending on their situation
Maintains up-to-date knowledge of current health benefit options and assists patients and staff with health benefit questions
Participates in staff and performance improvement meetings and training as requested. Assist in chart audits as requested by the Program Director
Qualification
Required
Bachelor's degree or an equivalent combination of education and experience
Minimum of 2 years' work experience with public and/or private insurance benefit coordination
Experience with and working knowledge of third-party payers and associated regulations
Effective verbal and written communication skills
Strong analytical and critical thinking skills
Exhibits professionalism when interacting with others while maintaining composure and demonstrating empathy
Organization, prioritization and time management skills with ability to multi-task in a fast-paced environment
Excellent interpersonal skills with ability to work effectively with a diverse group of individuals
Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases
Customer service orientation and commitment to service excellence
Team oriented with ability to work collaboratively and build/maintain professional relationships at all levels
Strong detail orientation with high degree of accuracy
Licenses & Certifications: Must possess a valid driver's license and provide evidence of insurance
Preferred
Three or more years work experience with public and/or private insurance benefit coordination
Experience in a human services agency
Experience in a community health center
Experience in a medical environment, including patient registration and use of medical terminology
Advanced knowledge of third-party payers and associated regulations
Knowledge of local entitlement programs
Bilingual, verbal, and written language proficiency
Benefits
Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
License/certification fee reimbursement
Paid time off for continuing education & continuing education reimbursement
Tuition reimbursement program
401k with company match
Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
Dental insurance
Vision insurance
Life & disability insurance
Flexible spending & health savings accounts
Supplemental accident & critical illness insurance
Discounts on pet insurance
Company
Primary Health Care, Inc (PHC)
PHC provides health care & supportive services to vulnerable and under-resourced people living in central Iowa.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Nathaniel Simpson, MHA
Chief Operating Officer
Heidi Shreck
Chief Medical Officer
Recent News
London Evening Standard
2025-06-24
Company data provided by crunchbase