ID.me · 15 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expID.me is tackling the challenges of digital identity and internet security by eliminating the need for passwords. The Customer Success Manager will partner with enterprise-level clients to drive adoption, satisfaction, and long-term growth, while building strong executive-level relationships and maximizing value from marketing technology platforms.
Cloud Data ServicesCyber SecurityFraud DetectionIdentity ManagementPrivacySoftware
Responsibilities
Own and manage a portfolio of enterprise-level customer accounts, ensuring retention, satisfaction, and expansion
Build and maintain executive-level relationships within marketing organizations, becoming a trusted strategic partner
Deliver high-impact customer meetings, including QBRs, ABRs, and success planning sessions, aligned to measurable outcomes
Drive product adoption and customer enablement, ensuring clients achieve maximum value from our solutions
Collaborate with Sales to identify and execute upsell and cross-sell opportunities
Serve as the voice of the customer internally, influencing product roadmaps and go-to-market strategies
Develop success plans tailored to customer objectives and track progress against KPIs
Partner cross-functionally with Sales, Marketing, Support and Product teams to deliver a seamless customer experience
Qualification
Required
4+ years of experience in Customer Success, Account Management, or related roles, preferably with enterprise-level customers
Strong understanding of marketing technology, martech stacks, or digital marketing strategies
Demonstrated ability to influence and build trust with marketing leaders and decision-makers
Proven success in delivering results-oriented QBRs, ABRs, and other strategic engagements
Skilled in identifying revenue expansion opportunities through upsells and cross-sells
Exceptional communication, presentation, and executive presence skills
Strong problem-solving and analytical skills, with the ability to translate customer challenges into actionable solutions
Bachelor's degree or equivalent experience required
Preferred
MBA or advanced degree a plus
Company
ID.me
ID.me is a digital identity wallet that allows users to securely prove their identity online.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$814.25MKey Investors
Ribbit CapitalAres ManagementViking Global Investors
2025-09-03Series E· $65M
2025-01-30Debt Financing· $275M
2024-11-25Secondary Market· $67M
Leadership Team
Blake Hall
Co-Founder and CEO
Samantha Greenberg
Chief Financial Officer
Recent News
BiometricUpdate.com
2026-01-07
BiometricUpdate.com
2025-12-18
Company data provided by crunchbase