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Harte Hanks · 1 day ago

Onsite Customer Service Representative

Plano, TX

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Harte Hanks is a major luxury resale company seeking to expand their client service team with passionate individuals. The Onsite Customer Service Representative will handle customer inquiries with empathy, multitask effectively, and maintain high standards of professionalism while providing support via various communication channels.

AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing

Responsibilities

Handle client's customer service and product related inquiries with empathy and patience via email, inbound and outbound phone calls and SMS services

Schedule appointments and/or call backs for the Sales Team

Ask probing questions and use critical thinking to determine root cause of the customer need

Clearly document the caller’s inquiry, the troubleshooting steps taken, and the inquiry resolution/next steps

Compose professionally written, emails, inquiry notes, and follow proper escalation procedures

Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites

Maintain our high standard of professionalism and conduct

Work closely with internal and external Consumer Customers

Qualification

Customer service skillsData entry skillsCall center experienceHigh-end retail brandsListening skillsMulti-taskProfessional communicationFashion senseWindows Operating SystemAttention to detail