Firefighters First Credit Union · 1 day ago
Director, Mortgage
United States
Full-time
Remote
Mid Level
$131K/yr - $145K/yr
3+ years expFirefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. They are seeking a Director of Mortgage Lending to provide strategic leadership and enhance their real estate lending programs while ensuring member satisfaction and compliance. The role includes overseeing loan origination, processing, underwriting, and servicing, while driving a member-centric sales culture.
Financial Services
Hiring Manager
Danielle Walker
Responsibilities
Overseeing and leading all aspects of real estate lending including origination, processing, underwriting, closing/funding, and servicing
Championing a member-first approach by ensuring real estate origination and servicing processes are timely, transparent, and responsive—enhancing satisfaction and trust across all member interactions
Establishing, communicating, and monitoring key operational, production, and portfolio performance metrics—including member feedback, profitability, and efficiency measures—to identify opportunities for improvement, set organizational objectives, and evaluate overall performance
Streamlining and optimizing processes and systems for ease-of-use for employees and members
Leading the research and implementation of new lending systems, products and services to meet member needs with a strong focus on net income, growth, and legendary service
Analyzing market trends, economic trends, and the secondary market to prepare budget forecasts for the portfolio and determine pricing strategies while understanding loss prevention strategies, activities and other compliance requirement
Ensuring compliance with regulatory requirements, preparing responses to audits or examination findings, and implementing corrective actions as necessary
Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values
Providing team members with training, tools, and resources to successfully perform their jobs
Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed
Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union
Leading change by identifying opportunities that consistently raise the bar and improve service levels
Assisting the Credit Union with executing the business plan of the organization
Qualification
Required
Bachelor's degree
National Mortgage Licensing System (NMLS)
Experience in various areas within real estate including loan servicing, collections, origination, underwriting, and processing
Minimum 3 years' managing employees or leading teams
Minimum 3 years' experience selling loans to Fannie Mae and managing secondary market transactions and related compliance
Minimum 2 years' of mortgage servicing, closing, and funding experience (multi-state), including managing escrow accounts
Experience reviewing forms, contracts, disclosures, and related tools to ensure compliance
Experience developing and implementing new products and services
Experience leading cross-organizational initiatives or project teams
Proven sales experience, demonstrating success in member engagement, relationship building, product referrals, and revenue growth
Company
Firefighters First Credit Union
Firefighters First Credit Union prides itself in being the trusted provider of premier financial services to our Fire Family since 1935.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dixie Abramian
President/CEO
Mike Mastro
President/CEO
Company data provided by crunchbase