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TEKsystems · 1 week ago

Customer Service Representative

O'Fallon, MO

Contract

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

TEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative to assist customers with billing inquiries, payments, and general inquiries. The role involves providing excellent customer service in a fast-paced contact center environment and requires strong communication and problem-solving skills.

Information Technology

H1B Sponsor Likely

Responsibilities

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc

Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner

Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries

Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns

Maintain established levels of productivity, service, and quality standards

Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

Complete additional tasks and other projects/duties as assigned

Work overtime as needed

Qualification

Customer ServiceCommunication SkillsComputer SkillsDecision MakingProblem Solving

Required

Minimum of high school diploma or equivalent

1-2 years Customer Service experience

Effective, strong, and service focused communication skills, both verbal and written

Strong decision-making velocity in a fast-paced, high-volume phone contact center environment

Proficient computer skills (keyboarding, login, web/cloud navigation), Microsoft 360 (Excel, Word, Outlook, Teams), multi-monitor usage and multi-tasking

Demonstrate professionalism, personal accountability, reliability and taking personal pride in the handling of inquiries from our customers and agency partners

Ability to manage competing demands, handle stressful situations, problem solving and strong decision velocity