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MECU Credit Union · 10 hours ago

Member Service Representative I/II - Commerce Center Branch (300MSR1 / 300MSR2)

Pikesville, MD

Full-time

Onsite

Entry, Mid Level

$16.63/hr - $26.54/hr

1+ years exp

MECU Credit Union is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. The Member Service Representative I/II will act as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the members, providing account information, and promoting credit union products and services.

BankingFinanceFinancial Services

Responsibilities

Acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member

Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members

Opens new accounts, resolves issues and professionally handles members’ inquiries face to face

Provides a variety of transactional services for members’ accounts on deposit and loan products

Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member

Ability to assist with Teller functions

Conduct on the job training for MSR I

Qualification

Cross-Sell ProductsProficient in Lending ProcessFinancial Services BackgroundWrittenOral CommunicationListening SkillsDependabilityQuality of WorkBusiness Development Participation

Required

High School Diploma (general studies)

General Education Degree (GED) – In Lieu of H.S. Diploma

Twelve (12) months Sales/Teller/Member Service Experience

Proficient in the lending process including input, funding, maintenance

Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position

Assist with lending up to and including imputing: funding and maintenance of loans

Proficient written and oral communication skills

Participation in Business Development activities

Preferred

Twelve (12) Financial Services Background

Eighteen (18) months Financial Services Background

Benefits

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.

Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.

Tuition Assistance: Continue your education and professional development with our tuition assistance program.

Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.

Parking Discounts: Enjoy discounted parking to make commuting easier.

Long-Term Care Insurance: Prepare for the future with long-term care coverage options.

Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.