ZIM Integrated Shipping Services · 1 day ago
Customer Service Representative - Call Center
Virginia Beach, VA
Full-time
Onsite
Entry Level
1+ years expZIM Integrated Shipping Services is a company focused on providing exceptional customer service in the shipping industry. The Customer Service Representative - Call Center will be the initial point of contact for import and export customers, responsible for managing inquiries and providing solutions to enhance customer satisfaction.
LogisticsShipping
Responsibilities
Manage inbound calls in a timely manner
Identify customers’ needs, clarify information and provide solutions
General customer service duties as required for each customer interaction
Identify and escalate priority issues to appropriate departments
Follow up on customer interactions when necessary
Document all call information according to standard operating procedure
Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
Take an active role in self-development by integrating coaching/feedback on performance into daily routines
Any other duties as assigned
Qualification
Required
High School diploma or general education degree (GED)
One to two years of import, export, operations, or logistics experience and/or training
Excellent soft skills
Previous call center experience
Company
ZIM Integrated Shipping Services
Zim Integrated Shipping Services is a asset-light container liner shipping company.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-01-27IPO
Leadership Team
Eli Glickman
CEO & President at ZIM Integrated Shipping Services
Shmulik Rotshas
Global CISO
Recent News
2025-12-24
2025-12-24
Company data provided by crunchbase