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The Executive Leadership Council (ELC) · 2 days ago

Director of Member Services (Director of Membership)

Washington, DC

Full-time

Hybrid

Director/Executive

$155K/yr - $165K/yr

7+ years exp

The Executive Leadership Council is the preeminent member organization for the development of diverse global leaders. They are currently seeking a Director of Member Services to lead the Member Services department, overseeing program delivery, team performance, and budget management to ensure a high-quality member experience.

AssociationNon Profit

Responsibilities

Oversee the end-to-end planning, execution, and evaluation of the overall membership strategy, initiatives, and programming, including, but not limited to management of the organization's membership committee, membership application process, new member onboarding, membership database and membership dues process

Serve as the final point of accountability for program timelines, deliverables, quality, and outcomes

Coordinate cross-functional teams to ensure timely, efficient, and aligned delivery of programs

Implement and refine project management systems, tools, and best practices to enhance operational efficiency and scalability

Monitor project progress, proactively identify risks, and adjust plans as necessary to meet organizational objectives

Own the development, management, and oversight of the Member Services departmental budget

Monitor expenditures and forecasts to ensure financial accountability and alignment with strategic priorities

Prepare and deliver regular financial reports, projections, and insights to the VP

Identify opportunities for cost efficiencies, resource optimization, and strategic reallocation of funds

Partner with Finance and the VP to make informed tradeoff decisions that balance impact, quality, and cost

Serve as a trusted strategic and executional partner to the VP of Member Services

Lead the translation of high-level organizational and experience goals into detailed operational plans and departmental priorities

Proactively identify opportunities, risks, and gaps in execution and provide data-driven insights and recommendations to the VP

Leverage member data, performance metrics, and feedback to refine strategies and improve program effectiveness

Represent Member Services in cross-functional discussions and initiatives, ensuring alignment with broader organizational priorities

Serve as the primary day-to-day leader of the Member Services department, setting priorities, operating rhythms, and performance expectations

Act as a conduit between the VP and the Member Services team, ensuring clear communication, alignment, and follow-through

Foster a collaborative, high-performing, and accountable team culture

Mentor, coach, and develop team members, building leadership capacity and strengthening operational excellence

Promote clarity of roles, responsibilities, and decision-making authority across the department

Establish and oversee key performance indicators (KPIs) to measure the success and impact of Member Services programs

Analyze program and operational data to identify trends, risks, and areas for continuous improvement

Prepare executive-level updates on performance, outcomes, and challenges for the VP and other senior stakeholders

Ensure performance insights are translated into actionable improvements across programs and processes

Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards

Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations

Ability to work in a fast-paced office environment, demonstrating a flexible approach with short deadlines

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality improvement

Ability to maintain high project organization, multitask, and a focus on quality of results with attention to detail in a fast-paced environment

Create and manage a seamless information sharing workflow within the Member Services department and the overall organization

Perform other duties as needed

Qualification

Budget ManagementStrategic LeadershipProject ManagementCRM SystemsCommunication SkillsTeam LeadershipAttention to Detail

Required

A Bachelor's Degree in Business Administration, Management, Non-Profit Leadership or another relevant academic discipline

A minimum of 7 years progressive responsible experience in Project Management and/or Program Management

A minimum of 3-5 years of progressive responsible experience in strategic leadership role

Demonstrated experience leading a function, team, or complex portfolio of programs with a high degree of autonomy

Strong business acumen with proven experience in budget management and financial analysis

Exceptional attention to detail, organizational skills, and operational discipline

Proven ability to drive initiatives from concept through execution and deliver measurable results

Excellent communication and interpersonal skills, with experience engaging senior leaders and cross-functional partners

Proficient knowledge of project management systems (e.g., Microsoft Project, Asana, Monday.com, Basecamp, etc.)

Working knowledge of CRM & data management systems (e.g., Google Analytics, Salesforce, Hubspot, etc.)

Preferred

Master's degree

10+ years of experience in Project Management and/or Program Management

Demonstratable experience with corporate relationship management

Company

The Executive Leadership Council (ELC)

The Executive Leadership Council is an independent non-profit founded in 1986 that opens channels of opportunity for the development of global executives to positively impact business and our communities.

Founded in 1986

Alexandria, Virginia, USA

11-50 employees