Avantik ยท 12 hours ago
Field Service Engineer
Worcester, MA
Full-time
Onsite
New Grad, Entry Level
$35/hr - $45/hrAvantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market. The Field Service Engineer (FSE) will provide service for histology laboratory equipment, coordinate schedules with customers, and ensure compliance with Avantik's service standards.
Health CareMedical DeviceSales
Hiring Manager
Helen Korossy
Responsibilities
Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols
Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks
Evaluate client labs for additional service opportunities
Compile necessary service reports for repairs and PM date stickers for all instruments service
Coordinate schedule with client and maintain communication regarding estimated time of arrival
Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location
Follow up with Service Coordinator to ensure service documentation is up to date and complete
Restock inventory as parts become available. Take physical inventory of warehouse as requested
Review service schedule for upcoming week and plan accordingly
Attend scheduled FSE meetings as required
Coordinate all quotes with the office staff
Generate equipment sales/service/repair leads
Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site
Follow up on any pending contract renewals and PM jobs that have not yet been closed
Report service issues and/or customer feedback to your manager
Maintain an organized service vehicle ensuring successful site visits for upcoming week
Qualification
Required
Basic mechanical aptitude and skills
Time management skills
Basic PC skills
Solid verbal and written communication skills
Team player
Negotiation skills
Ability to interpret schematics and illustrated parts drawings
Ability to lift 50 pounds and stand for long periods of time
Manual dexterity, hand-eye coordination
Travel is required to provide service at customer locations
Travel by driving or flying is required based on the needs of the business
Overnight stays are required on an as needs basis to complete service needs of the customer
Benefits
Medical (company covers 80% of the cost)
Dental and vision insurance
401K (with a match)
And more
Company
Avantik
Avantik offers quality cryostat, products, and services for your histology, Mohs, and on-site pathology labs.
Founded in 1971
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Zacur
Chief Executive Officer
Bradley Markham
Strategic Partnerships, Service
Recent News
2025-02-04
2023-02-16
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