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Digital Federal Credit Union · 10 hours ago

Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma

Marlborough, Massachusetts, United States

Full-time

Hybrid

New Grad, Entry Level

$20.50/hr - $22.60/hr

0+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across all 50 states. The role involves processing work related to the Loan Services Department and assisting members and staff with inquiries while contributing to departmental performance goals.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program

Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members

Process the following work within service level: Pega Emails, Collateral Management Mail, Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss, Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning, Prepare Berkheimer Title Package, Lease Buyout Title Seller Documents, Lien Placement Fee Transactional Audit, Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes, Prepare State National Insurance Policy Package

Complete training courses within established guidelines

Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference

Maintains a high level of professionalism and respect during interactions with both members and colleagues alike

Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations

Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks

Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned

Perform other job-related duties as assigned