Goodwill of Silicon Valley · 1 day ago
Veterans Service Program Manager
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
3+ years expGoodwill of Silicon Valley is dedicated to helping people build skills and find meaningful work. The Veterans Service Program Manager will oversee and manage the Veterans Service Program components, ensuring compliance with program requirements and providing appropriate services to program participants.
CommunitiesHealth CareLifestyleNon ProfitRetail
Hiring Manager
Damon Harris
Responsibilities
Provide direct oversight and management of the Veterans Service Program components, Veterans and Family Services Program (VFS) and Veterans Employment Program (VEP) by developing management tools to run the programs effectively. The VFS program is funded by the VA with the SSVF grant and the VEP program is funded with DOL with the HVRP grant
Review and ensure all program documentation complies with program requirements, including but not limited to the following:
Proof of eligibility determination
Detailed case notes of all client interactions
Record of services delivered - Maintain accurate and timely records, including but not limited to participant records and financial transactions
In partnership with the Director of Compliance, complete quarterly internal file audits and lead the bi-annual SSVF FOFA and CARF audit process
Ensure program participants receive appropriate services as required by contracts or grant agreements
Serve as the liaison between GWSV and Santa Clara County Coordinated Entry System (CES) and local HUD-VASH program
Manage and monitor VEP and VFS monthly expenditures to ensure alignment with budget requirements and program goals
Identify and manage the training needs of Veterans Services Program staff
Build and maintain collaborative relationships across Santa Clara County’s Continuum of Care (CoC) and workforce development systems
Identify and build partnerships with the Veterans Administration, Veterans Service Organizations, and other Veteran-facing organizations
Collect, interpret, and disseminate relevant program data and information
Participate in monitoring and auditing the housing and employment programs
Ensure that program staff has the requisite support to meet all contractual obligations to deliver high-quality programs
Coordinate with the VA and DOL to support program success
Conduct outreach and community engagement activities
Complete program reports on time and accurate
Perform other duties as requested
Qualification
Required
Bachelor's degree in social services or related field, or equivalent combination of education, training, and experience
3-5 years' experience working in a program serving people experiencing homelessness, mental health, or behavioral health challenges
2 years' experience managing federally funded housing assistance programs and/or employment readiness programs
Ability to interact supportively and professionally with staff and clients of diverse cultural and economic backgrounds
Strong interpersonal skills and an intuitive sense of building and maintaining productive, personable relationships with clients and staff
Strong problem-solving abilities with the ability manage complex processes confidently and efficiently
Knowledge of Veteran culture and Veterans benefits
Valid CA driver's license and auto insurance
Reliable personal vehicle
Excellent driving record
Must be computer literate
Knowledge of MS Office required
Preferred
Master's degree preferred
Highly desirable - Prior military experience
Company
Goodwill of Silicon Valley
Goodwill of Silicon Valley is to improving the quality of life for all residents of Silicon Valley.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Baker
Chief Executive Officer
Recent News
2025-12-10
2025-11-06
2025-01-11
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