Docusign · 1 day ago
Lead Developer Support Engineer
United States
Full-time
Remote
Lead/Staff
8+ years expDocusign is a company that brings agreements to life, serving over 1.5 million customers worldwide. The Lead Developer Support Engineer will act as a strategic technical authority, mentoring senior engineers, resolving complex API issues, and advocating for the adoption of AI tools to enhance developer support.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Serve as a recognized Subject Matter Expert (SME) across multiple Docusign product areas and developer integrations, guiding customers and ISVs on enterprise-grade design patterns
Own the resolution of the most complex, cross-functional technical cases and lead communication strategies during critical high-visibility escalations
Identify recurring friction points for developers and drive significant improvements to processes, tooling, or documentation that scale beyond the immediate team
Act as a key liaison between Developer Support and Engineering/Product teams, representing the customer voice in roadmap reviews and early access programs Lead internal training sessions, peer shadowing, and knowledge-sharing initiatives to elevate the technical proficiency of the global support team
Champion the adoption of AI tools within the support workflow, designing prompts or automation scenarios to improve speed and accuracy for developer inquiries
Architect and publish advanced technical tutorials, code samples, and white papers that define best practices for the external developer community
Lead medium-to-high complexity projects that improve the organization's efficiency, such as new feature readiness or integration tool upgrades
Qualification
Required
8+ years of experience in technical consulting, developer support, or enterprise integration engineering
Experience with REST/SOAP APIs, webhooks, and authentication standards (OAuth, SAML, OIDC)
Experience leading, writing, and debugging code in multiple programming languages (e.g., C#, Java, Python, Node.js, PHP)
Experience leading the resolution of high-priority technical escalations and coordinating across multiple teams
Proven track record of mentoring peers and creating technical training materials
Experience with SaaS infrastructure, cloud platforms (AWS/Azure), and modern development tools (GitHub, Postman)
Bachelor's degree in Computer Science, Engineering, or a related technical field
Preferred
Experience implementing or supporting Docusign APIs and SDKs
Experience designing or influencing integration best practices for enterprise systems (Salesforce, Microsoft, Oracle)
Background in 'AI Fluency'—experience using or integrating AI tools to optimize support workflows or developer experiences
Demonstrated ability to influence Product and Engineering roadmaps based on technical data and customer feedback
Experience with advanced troubleshooting tools (e.g., Splunk, Dynatrace, Fiddler) and network diagnostics
Multilingual skills
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-07
2025-12-19
Company data provided by crunchbase