Catapult Solutions Group ยท 1 day ago
Technology Trainer
Atlanta, GA
Full-time
Hybrid
Mid LevelCatapult Solutions Group is a well-established law firm that provides comprehensive legal services, emphasizing innovation and technology to enhance service delivery. The Technology Trainer will be responsible for delivering training programs to ensure all personnel are proficient in using the firm's technology platforms, focusing on professional development and operational efficiency.
ConsultingRecruitingStaffing Agency
Responsibilities
Plan and deliver in-person, remote, and one-on-one training sessions to attorneys and staff on firm-standard software and hardware
Coordinate and schedule follow-up training sessions to reinforce learning and address ongoing needs
Provide ongoing floor support and performance coaching to end users as needed
Conduct new hire training and technical orientation sessions
Develop and deliver regular workshops and training classes on technical applications, processes, and best practices
Promote technology best practices and coach users on how to utilize firm standards effectively
Coordinate with Human Resources to assess staff technical capabilities and develop learning action plans
Collaborate on the design, development, and review of curriculum and training documentation for applications and software upgrades
Assist the Training Manager with planning and development of specialized training programs
Create training videos and eLearning content for the firm's learning management system
Maintain class schedules, track attendance, and compile feedback in the learning management system
Respond to special training requests and coordinate responses to emerging needs
Recommend improvements to enhance service quality and user experience
Provide input on the design and configuration of firm applications with emphasis on user experience
Qualification
Required
Bachelor's degree or equivalent experience preferred
Previous law firm experience is highly preferred
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat
Advanced skills in Microsoft Windows 11 operating system
Excellent oral and written communication skills with ability to explain technical concepts clearly
Strong attention to detail, accuracy, and organizational skills
Ability to work effectively under pressure in a fast-paced environment
Strong time-management skills and ability to multi-task effectively
Client service focus with ability to work collaboratively in a team environment
Self-motivated with ability to work independently with minimal supervision
Ability to exercise confidentiality and discretion
Well-developed analytical and problem-solving skills
Strong interpersonal communication skills and good judgment
Flexibility to work over 40 hours per week when needed and travel occasionally
Ability to adapt to changing priorities and assume new responsibilities as department needs evolve
Preferred
Experience developing eLearning content
Knowledge of TechSmith Camtasia or similar video creation software
Experience with legal applications such as NetDocuments, Litera, and Intapp
Experience working in a law firm or professional services environment
Familiarity with learning management systems
Benefits
Competitive compensation package commensurate with experience
Company
Catapult Solutions Group
Catapult Solutions Group provides staffing services, recruiting, consulting, MSP, payroll and IT business services for numerous companies.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Burke
Founder
Recent News
Company data provided by crunchbase