The J.M. Smucker Co. · 11 hours ago
Senior Analyst, IS Business Analysis
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level
3+ years expThe J.M. Smucker Co. is a well-known company in the food industry, and they are seeking a Senior Analyst for IS Business Analysis. This role involves acting as a liaison between business teams and Information Services to translate business needs into actionable deliverables, while managing projects and supporting existing systems.
ConfectioneryFood and BeverageManufacturing
Responsibilities
Act as a primary point of contact between business areas and IS
Support business areas with new project generation and prioritization
Facilitate Work Review Meetings with business partners to drive clear prioritization and advocate for customer needs
Consult with business SMEs to document existing processes and propose improvements in the spirit of continuous improvement
Consider ways to help the business be more efficient and effective in their work, driving toward understanding of root cause for pain points
Define business requirements and translate needs into functional designs in collaboration with development teams
Create deliverables such as business process flows, business requirements, test plans, test scripts, cutover plans, and key learnings
Own the design, construction, and execution of test cases/business scenarios
Highlight process changes, identify risks, and ensure compliance with audit and security controls
Manage small- to medium-sized projects leveraging existing technologies or capabilities
Apply standards and methodologies around business process development, project management, and change management (Agile and Waterfall)
Own application support plan details including communication standards and prioritization models
Maintain and create Standard Operating Procedures (SOPs) and cross-train team members for coverage
Identify opportunities to reduce complexity, automate, standardize, and decrease technical debt
Escalate issues with vendor services to minimize business impact
Engages in continuous education of the business analysis profession by participating in the BA COE as a member and contributor, as well as, staying current with industry trends
Help coach and mentor junior resources
Qualification
Required
3+ years of work experience as a IS Business Analyst, with either a Bachelor's degree in a STEM discipline (Computer Science or Computer Engineering) or equivalent work experience/training in Information Technology
Experience executing high quality BA deliverables including process modeling, business cases and stakeholder requirements, functional designs, test planning, cutover plans
Self-directed, proactive, and able to define, prioritize and execute work
Highly effective communicator, facilitator, and collaborator, willing to constructively challenge and actively listen
Experience prioritizing business and IS requests and driving towards a balanced portfolio of project, run model, and technical debt requests. Resilient and able to pivot and re-prioritize/plan when things change
Experience in triaging incidents and effectively collaborating with business and developers. Demonstrated ability to think critically, identify root cause, and solve problems
Experience with multiple phases of the software development lifecycle (SDLC) and formal delivery methodologies/frameworks (Traditional/Waterfall, Agile, DevOps)
Preferred
Prior experience in Consumer-Packaged Goods, Supply chain, Customer Logistics, or IS
Prior experience with Supply Chain Customer Logistics systems (Oracle E-Business Suite, IMI Order Management, High Radius SaaS, DataAlliance VMI SaaS) and Order Management/Accounts Receivable business process a plus
Experience with Sarbanes-Oxley (SOX) compliance, IT general controls and related processes
Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment
Company
The J.M. Smucker Co.
At The J.M. Smucker Co., it is our privilege to make food people and pets love by offering a diverse family of brands available across North America.
5001-10000 employees
H1B Sponsorship
The J.M. Smucker Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (3)
2022 (5)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Scheidler
Senior Vice President & General Manager, Consumer Foods
Recent News
2025-11-25
2025-10-15
Bleichmar Fonti & Auld
2025-09-26
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