Platinum CCTV ยท 2 days ago
Technical Support Specialist
Warrenville, IL
Full-time
Onsite
New Grad, Entry LevelPlatinum CCTV is a dedicated team of professionals offering cutting-edge security camera systems and mobile access control solutions. They are seeking a Technical Support Specialist to provide expert technical assistance to clients, diagnose and resolve hardware and software issues, and ensure customer satisfaction through effective communication and issue resolution.
Consumer ElectronicsSecurity
Responsibilities
Providing expert technical assistance to clients
Diagnosing and resolving hardware and software issues
Ensuring customer satisfaction through effective communication and issue resolution
Troubleshooting security camera and access control systems
Guiding clients with system installations and configurations
Analyzing technical issues to deliver prompt solutions
Qualification
Required
Strong skills in Technical Support and Troubleshooting, with experience in diagnosing and resolving system hardware and software issues
Excellent Customer Support and Customer Satisfaction skills, with the ability to provide clear guidance and empathize with client needs
Well-developed Analytical Skills to assess and resolve issues effectively while maintaining attention to detail
Effective communication abilities and a proactive approach to addressing customer inquiries and concerns are essential
High school diploma or equivalent; a degree in IT, Electronics, or a related field is a plus
Preferred
Basic understanding of security systems and networking concepts is advantageous
Company
Platinum CCTV
Platinum CCTV specializes in security camera systems for home and business that offer user-friendly experience.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase