The Douglaston Companies · 1 day ago
Resident Manager - Market Rate
Brooklyn, NY
Full-time
Hybrid
Mid Level
$100K/yr - $120K/yr
3+ years expThe Douglaston Companies is a leader in property management and development, seeking a Resident Manager to join their team. The role involves supervising building staff, diagnosing and repairing maintenance issues, and ensuring compliance with safety regulations while providing excellent customer service to residents.
Real Estate
Responsibilities
Supervise building staff members including, assigning work, coaching and developing staff, hiring and disciplinary actions
Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, water features, and waste management systems
Collaborate with property management and fellow maintenance team members to coordinate repairs, maintenance schedules and unit turns
Conduct regular inspections to identify potential safety hazards and promptly address them. Ensure compliance with safety regulations and report any concerns to the Property Manager
Inspect property mechanical systems daily; immediately address safety issues with management
Provide excellent customer service to residents, addressing their maintenance needs with a friendly and approachable attitude. Be a responsive and reliable point of contact for all maintenance inquiries
Assist in the preparation of staff work and preventive maintenance schedules, daily rounds, as well as maintaining an inventory of supplies and tools sufficient for providing the appropriate level of service
Conduct routine preventative maintenance activities in partnership with supervisor
Maintain workplace safety policies and standards
Perform or schedule move-out inspections for vacating tenants
Inspect property mechanical systems and grounds; immediately address safety issues with management
Work with Property Manager on various reports, such as incident and management reports
Collaborate with construction and development departments
Submit Daily Recaps to Upper Management
Perform other duties as assigned by management
Qualification
Required
3-5 years Superintendent experience in a rental building
Experience with repairs, maintenance, mechanicals
Must be able to effectively communicate and interface with all levels of management, residents, vendors, leasing, accounting and collection departments
Able to communicate thru emails Word and Excel programs
Must be able to create and analyze budgets and quarterly management reports
Must have excellent organizational skills
Strong leadership with a proactive approach to problem solving, required
Customer Service oriented with the ability to keep calm in stressful situations
Must be able to respond quickly to Emergencies such as Gas, Fire and Flood
Preferred
Working knowledge of city, state and federal programs and regulations. (not critical)
Experience with Paycom, Yardi and HappyCo
Standpipe, Sprinkler or FACP licenses is a plus
Bilingual is a plus
Benefits
Health benefits package including medical, dental & vision plans
Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life insurance (basic- with option to purchase more); paid leave & disability programs.
Pet insurance for our furry family
Mental health resources, such as counseling, are available to our team members
Time off- Paid Vacation time, Paid Holidays, Paid Sick days
Employee Referral Program
Tuition & certification Reimbursement
Hybrid work schedule with 4 days in office and 1 day remote (subject to your work location and role).
Company
The Douglaston Companies
Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique “owner-builder-manager” advantage.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Olivia Kelly, SPHR, SHRM-SCP
Chief Administrative Officer
Company data provided by crunchbase