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Volunteers of America Minnesota and Wisconsin · 1 day ago

Program Coordinator

New Hope, Minnesota, United States

Full-time

Onsite

Entry, Mid Level

$55K/yr - $60K/yr

2+ years exp

Volunteers of America Minnesota and Wisconsin is a nonprofit health and human services organization, and they are seeking a Program Coordinator to oversee clinic operations. The role involves managing client intake processes, supporting medication management, and ensuring compliance with operational standards to enhance client care and experience.

Health CareNon ProfitSocial Assistance

Responsibilities

Lead client intake and referral processes by overseeing communication with potential clients, ensuring referral paperwork is completed accurately, and maintaining comprehensive records

Conducts needs assessments for prospective and new clients, using professional judgment to inform service planning and program alignment

Maintain expert-level knowledge of Vona's services to local and community resources, serving as a key liaison to connect clients with appropriate Vona program referral and community support

Collaborate, develop and maintain good working relationships with other service agencies, school and community resources, and coordinate services with these agencies

Direct resource utilization and referral pathways to maximize client outcomes and ensure the continuity of care

Represent the agency as a professional ambassador in community settings, promoting organizational values and strengthening external relationships

Ensure accurate and timely documentation of client interactions, family engagement, and collateral contacts through case notes that meet compliance standards

Oversee data tracking and reporting to inform program evaluation, identify trends, and support continuous improvement

Oversee administrative operations to ensure exceptional customer service, efficient scheduling, and seamless client check-in/check-out processes

Coordinate administrative support for clinicians and programs, ensuring accurate information flow, compliance auditing, and timely data into electronic systems

Manage provider support functions, including medication refill facilitation, care coordination triage, and documentation of medication-related inquiries and concerns

Oversee insurance processes, ensuring accurate collection, verification of benefits, and reporting of client insurance information

Implement and monitor crisis triage protocols, ensuring staff readiness to respond effectively to mental health emergencies

Ensure compliance in clinical record management from intake through discharge, aligning with agency, state, federal, and insurance requirements

Coordinate division-wide administrative operations, providing coverage and oversight to ensure all duties are completed consistently and efficiently

Lead data management and reporting efforts, producing outcome reports that support program evaluation and inform leadership decision-making

Foster team cohesion and collaboration, promoting positive relationships between management and staff and encouraging a culture of accountability

Organize and support staff meetings and trainings, including scheduling, logistics, documentation, and distribution of records

Collaborate with the Operations Manager to identify opportunities for process improvement and recommend strategies for enhanced administrative support

Safeguard privacy and confidentiality by ensuring strict adherence to HIPAA regulations and organizational policies

Support financial operations by assisting with accounts payable and receivable, contributing to accurate fiscal management

Qualification

Healthcare managementClient intake processesMental health experienceMicrosoft Office SuiteAdministrative supportCrisis managementCommunication skillsTeam collaborationDocumentation skills