LMI · 1 day ago
Service Desk Intern - Summer 2026
US-VA-Tysons
Internship
Onsite
Intern
Start in 2026 SummerLMI is a digital solutions provider dedicated to enhancing government impact through innovation and speed. The Service Desk Intern will support end users by troubleshooting and resolving hardware and software issues while providing high-quality customer service.
AnalyticsConsultingInformation TechnologyLogisticsManagement ConsultingProfessional Services
Responsibilities
Troubleshoot and resolve hardware, software, networking, and end-user device issues
Provide support via phone, remote access, and Service Desk tools
Log, track, and document all issues and resolutions in ServiceNow
Ensure tickets are resolved within established SLAs and documented thoroughly
Support standard desktop and corporate applications
Perform triage and collaborate with other teams to identify root causes and resolutions
Maintain and manage asset inventory and device configurations
Create and maintain knowledge base documentation
Support users in both Windows 11 and macOS/iOS environments
Attend department, project, and team meetings
Lift, move, install, and relocate computer equipment such as monitors, printers, and peripherals
Qualification
Required
Currently enrolled in a Bachelor's or Master's degree program in Computer Science or related technical field
Available to work 10–12 weeks beginning June 2026
Authorized to work in the United States for any employer
Familiarity with Microsoft Office applications
Strong written and verbal communication skills
Strong interpersonal, customer service, and information-gathering skills
Demonstrated critical thinking, problem-solving, and analytical abilities
Strong organizational, time-management, and multitasking skills
Ability to work independently and manage shifting priorities
Detail-oriented with a commitment to accurate documentation
Ability to work in a deadline-driven environment
Maintain confidentiality and professionalism at all times
Work between the hours of 7:30 a.m. and 6:00 p.m., schedule to be determined
Preferred
Experience with macOS, Windows 10, and Microsoft 365
Familiarity with ticketing systems such as ServiceNow or Remedy
Interest in gaining hands-on IT experience across Service Desk, Security, Networking, or other IT service areas
Prior IT or technical support experience is a plus
Benefits
All intern positions at LMI are paid positions.
Company
LMI
LMI is a consulting firm dedicated to improving the management of government.
Founded in 1961
1001-5000 employees
H1B Sponsorship
LMI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (17)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
2022-07-12Private Equity
2020-12-21Acquired
Leadership Team
Joshua Wilson
Chief Executive Officer
Recent News
Washington Technology
2025-10-03
2025-10-02
Washington Technology
2025-08-09
Company data provided by crunchbase