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The COATS Company · 1 day ago

Customer Service Representative

LaVergne, TN

Full-time

Hybrid

Entry, Mid Level

2+ years exp

The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. They are currently seeking a motivated and enthusiastic individual to join their team as a Customer Service Representative, who will be responsible for providing outstanding assistance and resolving customer inquiries to ensure a positive experience.

Electric VehicleManufacturing

Responsibilities

Maintain high customer service standards to attract and retain customers

Handle customer inquiries via phone, email and chat

Respond to all inquiries, issues, and complaints in a timely manner

Manage high inbound and outbound call volumes in a timely manner

Utilize case management tools to track, document and manage customer cases

Receive and process domestic and export orders from customers and distributors

Distribute literature on company products as requested

Advise customers of order status or dispatch work orders

Dispatch service technicians to repair equipment as needed

Resolve customer issues and needs in a professional manner

Process shortages, damages, or product service needs

Document and update customer records

Provide quotes as needed

Invoice and process payments including credits and debits as required

Must be able to back up team members and keep a positive, supportive attitude towards the company, job, customers, and co-workers

Consistently meet or exceed company expectations for productivity and accuracy levels

Other duties as assigned

Qualification

Customer service experienceCRM system experienceOralPC skillsWritten communicationTime managementAnalytical skillsTeam orientedProblem solving skillsOrganization skills