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Staples Canada · 3 days ago

Inside Account Developer - Reactivation

Orlando, FL, United States

Full-time

Onsite

Entry Level

$16/hr - $22/hr

1+ years exp

Staples Canada is a leading business-to-business company focused on providing products and services to meet unique customer needs. The Account Specialist – Reactivations is responsible for re-engaging customers whose purchasing activity has lapsed, driving customer engagement, and contributing to overall sales growth and retention goals.

E-CommerceInformation TechnologyOffice Supplies

Responsibilities

Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records

Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth

Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies

Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience

Manage the sales funnel to close opportunities and achieve reactivation goals

Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities

Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth

Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership

Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts

Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction

Qualification

CRM softwareSales skillsAccount managementBusiness-to-business salesMS Office SuitePersuasive communicationSolution-oriented mindsetOrganizational skillsTime managementTeam-orientedAdaptability