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Peraton · 2 days ago

Program Director

US-FL-Tallahassee

Full-time

Hybrid

Lead/Staff, Director/Executive

$146K/yr - $234K/yr

5+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a highly experienced Program Director to serve as the primary liaison between the organization and clients, ensuring high service delivery and operational responsiveness.

Information TechnologyRobotics

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary contact with the client and associated contract issues

Provide full-time, dedicated account management support; being available to be at the clients’ office when required for meetings

Ensure day-to-day coordination and timely resolution of all client service issues and inquiries

Represent client concerns and interests to internal Contractor management and leadership teams

Maintain 24/7/365 availability, including designated backup coverage, to respond to any critical service issues

Participate in all workgroups or committees created by either Peraton or the client that relate to the contract

Develop and maintain a deep understanding of contract deliverables, compliance obligations, and service performance metrics

Foster strong, transparent relationships with government stakeholders and ensure their evolving needs are proactively addressed

Qualification

Government account managementTelecommunications industry experienceProject management certificationAnalytical skillsRoot cause analysisITIL knowledgeCommunication skillsOrganizational skillsCross-functional coordination

Required

High School diploma 16 years of experience, may have supervisory or management experience

Must be a U.S. Citizen and must be able to pass a state local government background check

5+ years of experience in government account management or sales, specifically working with government clients

Strong understanding of State government business practices, with specific knowledge of the State operations specific to agencies, cities, counties and universities

Experience in the telecommunications industry, with demonstrated success managing complex service contracts

Excellent verbal and written communication skills, with the ability to interface confidently and effectively at all levels of the organization and with government officials

Must be available to respond to critical issues around the clock, including weekends and holidays

Travel may be required to attend in-person meetings or site visits