AAA Auto Club Enterprises ยท 15 hours ago
Claims Team Manager - Auto Physical Damage - Field
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$93K/yr - $124K/yr
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking a Claims Team Manager for their Auto Physical Damage unit. This management role is responsible for coordinating and overseeing the claims activities of a team, ensuring compliance with regulatory requirements, and providing leadership and support to staff.
Insurance
Responsibilities
Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
Coach and counsel employees on performance in a responsive and timely manner
Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
Maintain knowledge of current industry developments and best practices
Participate in committees and projects that will support the organization's goals and objectives
Qualification
Required
4-6 years Automotive Claims handling
Advanced organizational, planning and delegation skills critical
Advanced oral and written communication skills necessary
Advanced interpersonal skills essential
Ability to effectively lead change
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State
Preferred
Bachelors Equivalent combination of education and experience
1-3 years Supervisory
Chartered Property Casualty Underwriter - Insurance Institute of America
Benefits
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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