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biBerk Business Insurance · 23 hours ago

Help Desk Technician

Omaha,NE,US

Full-time

Hybrid

Mid Level

$20/hr - $27/hr

3+ years exp

biBerk Business Insurance is building a cloud-first, API driven insurance platform and is seeking an IT Help Desk Technician to provide technical support to employees. The role involves diagnosing and resolving hardware, software, and network issues to maintain productivity.

Auto InsuranceCommercial InsuranceInsuranceProperty Insurance

H1B Sponsor Likely

Responsibilities

Respond to support requests via ticketing system, phone, email, live chat, or in-person

Perform basic account tasks such as password resets and user provisioning in Active Directory or Azure AD

Systems include both Windows and MacOS for employee use

When they are no longer with organization, complete documentation and hardware tracking

Diagnose and resolve issues with operating systems (Windows, macOS), software applications, and hardware peripherals like printers and scanners

Manage, prioritize, and document all service requests in a ticketing system (e.g., Fresh Service)

As required to support the business needs

Assist with hardware/software installations, updates, and security patches

Identify complex problems and escalate them to higher-level (Tier 2 or Tier 3) technical support teams

Create and maintain internal knowledge base articles and user training manuals

Qualification

Technical SupportActive DirectoryWindows SupportNetworking BasicsCompTIA A+Microsoft CertifiedHDI Desktop SupportPatienceCommunication SkillsProblem-Solving

Required

An Associate's or Bachelor's degree in Computer Science or Information Technology/Related field or equivalent working experience

3-4 years of proven experience in a helpdesk/desktop technical support role

Strong understanding of computer systems, mobile devices, security / MFA, and networking basics (TCP/IP, Wi-Fi)

Excellent communication to explain technical concepts to non-technical users, patience, and strong problem-solving abilities

Preferred

CompTIA A+ (Foundational troubleshooting)

Microsoft Certified: Modern Desktop Administrator (Windows support)

HDI Desktop Support Technician (Customer service)

Benefits

Medical (PPO/HDHP), vision, disability, and life insurance.

Enhanced dental plan with orthodontia coverage in addition to a standard plan.

Generous PTO plan for all benefit-time eligible employees.

Paid company holidays and 4 floating holidays.

Paid parental leave.

Employee Retirement Savings Plan/401(k) with company match and immediate vesting.

Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs.

Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment.

Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs.

Voluntary benefits that include accident, critical illness, and hospital indemnity.

Employee discount and rewards program on travel, tickets, electronics, home, and more.

Company

biBerk Business Insurance

biBerk helps small-business owners find the right insurance policies for their needs without extra costs and hassles.

Founded in 2015

Omaha, Nebraska, USA

51-200 employees

https://www.biberk.com/

H1B Sponsorship

biBerk Business Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (9)

2023 (5)

2022 (8)

2021 (3)

2020 (6)