J&B Medical · 1 day ago
Customer Service Representative
Mishawaka,IN,US
Full-time
Onsite
Entry Level
2+ years expJ&B Medical is seeking a Customer Service Representative who ensures customer satisfaction by proactively problem-solving and utilizing available resources to provide high-quality service. The role involves handling calls with members and providers, verifying insurance, and maintaining documentation to ensure compliance with guidelines.
Health CareMedical DeviceWellness
Responsibilities
Handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs
Accesses and enters data in member accounts following HIPAA guidelines
Verifies insurance following established verification processes
Creates documentation to ensure supplies are shipped per insurance guidelines
Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention
Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information
Makes suggestions for process improvements
Qualification
Required
High School Diploma, GED, or equivalent experience
Preferred
2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion
Previous experience requiring clear and calm communication by phone
Previous experience requiring the ability to effectively use computer system and maintain good records
Company
J&B Medical
J&B Medical is a healthcare company with the goal to improve the quality of life, improve clinical outcomes, and reduce healthcare costs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Bookmeier ► Healthcare Business Development Leader
Partnership Development
Recent News
2025-10-20
Company data provided by crunchbase