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Fulton Bank · 14 hours ago

Customer Care Specialist

United States

Full-time

Remote

Entry Level

$17.25/hr - $23.56/hr

2+ years exp

Fulton Bank is committed to making a positive impact in local communities and is seeking a Customer Care Specialist to provide industry-leading service. The role involves facilitating customer transactions, resolving banking inquiries, and promoting a superior customer experience through effective communication and consultation.

BankingFinancial Services

No H1B

Responsibilities

Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency

Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations

Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution

Support the resolution of customer requests by facilitating service requests to operational back office teams and own those requests up to resolution by keeping customer informed and liaising with various operational experts in ensuring the customer needs are met

Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits

Drive proactive sales/referral conversations through our phone channel

Support customers' financial health through consultative conversations to identify customers' needs across all product categories, not limited to deposit and credit products in order to achieve assigned goals

Qualification

Customer service experienceFederal Banking RegulationsMS Windows proficiencyBank product knowledgeEffective listening skillsEmpathyConsultative conversations