Medasource · 4 days ago
Customer Support Specialist
United States
Full-time
Remote
New Grad, Entry LevelMedasource is a company focused on ensuring contractor operations and client satisfaction. They are seeking a Customer Support Specialist to serve as a liaison between internal teams, clients, and consultants, ensuring operational excellence and compliance.
Health CareMedical
Hiring Manager
Lauren Meneely
Responsibilities
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS
Update contractor records for extensions, terminations, and any other operational changes
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client’s expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Qualification
Required
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS
Update contractor records for extensions, terminations, and any other operational changes
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Benefits
401k match program
Full health benefits (medical, dental, vision, and HSA)
Paid holidays
Paid vacation, sick, and personal days
Eight Eleven’s BeGiving Program: 1 PTO day per quarter for service work/volunteering
Top-notch training programs at every step in your career
Access to a personal financial concierge
Genuine, passionate, family-oriented culture
Company
Medasource
Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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