Apply on Employer Site

HomeServe USA · 1 day ago

Contractor Compliance Specialist

Chattanooga, TN

Full-time, Contract

Onsite

Entry Level

1+ years exp

HomeServe USA is a company focused on providing emergency home repair services to nearly 5 million customers. The Contractor Compliance Specialist is responsible for ensuring compliance among a network of over 1,600 contractors, including monitoring licensing and background checks, and managing compliance reporting.

Home Services

Responsibilities

Capture, evaluate, and monitor the overall compliance of the contractor network in the areas of insurance, individual background screening, individual technician drug screening, business/trade licenses, etc

Manage third party compliance vendor by maintaining positive relationship and execute company “best practices” that will maximize performance

Provide routine analysis and reports to leadership on both network and individual compliance performance, goals, and objectives

Identify/address non-compliant contractors. Work with contractors, Regional Operations Specialists, and Regional Operations Managers to escalate compliance issues

Maintain and control contractor profile maintenance and compliance status in SalesForce on a weekly basis

Meet KPI targets established by the company

Perform other duties as assigned

Qualification

Repair ManagementContractor AdministrationIndustry knowledgeAnalytical skillsMS OfficeMulti-taskingCommunication skillsProject managementTime managementProblem-solving

Required

At least 1 year of experience in Repair Management and demonstrates a good working knowledge of the Repair Management processes

At least 1 year of experience in Contractor Administration and demonstrates a good working knowledge of the Contractor Administration processes

Strong analytical, organizational, time management and project management skills

Excellent oral, written and interpersonal communication skills

Ability to analyze problem situations and present appropriate solutions

Demonstrated experience in multi-tasking and setting priorities

Self-driven and demonstrates the ability to thrive in a fast-paced environment. Proactive and displays initiative. Ability to learn, adapt quickly and commitment to teamwork

Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint)