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Grand Fitness · 1 day ago

Overnight Front Desk

Fredericksburg, VA

Full-time

Onsite

New Grad, Entry Level

$14/hr - $15/hr

Grand Fitness Partners is a leading Planet Fitness Franchisee, dedicated to enhancing people’s lives through high-quality fitness experiences. As an Overnight Front Desk Sales Associate, you will provide exceptional customer service to members and guests, ensuring a welcoming environment and assisting with their fitness journeys.

Health Wellness & Fitness

Responsibilities

Work an overnight shift

Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in

Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies

Resolve member concerns and escalate to a leadership as needed

Answer phones in a friendly manner and assist callers with their inquiries

Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships

Perform prospective member calls and tours; assessing their membership needs

Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy

Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area

Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule

Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns

Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

Qualification

Customer serviceSales goalsMembership managementCommunication skillsProblem-solving skills

Required

Ability to work an overnight shift

Strong customer service skills

Ability to greet members and guests in a friendly manner

Ability to assist members with questions or concerns

Ability to promote the Judgement Free Zone®

Ability to resolve member concerns and escalate to leadership as needed

Ability to answer phones and assist callers

Ability to perform membership related functions such as sign-ups and cancellations

Ability to perform prospective member calls and tours

Ability to execute retail transactions accurately

Ability to perform regular cleaning and sanitizing of exercise equipment and amenities

Ability to ensure restrooms are clean, stocked, and clutter-free

Ability to perform comprehensive walks of club areas and address safety/policy issues

Ability to address maintenance and facility concerns

Benefits

On-Demand Pay

Medical, Dental and Vision insurance (full time employees only)

Employee perks and discount program

Free Black Card Membership

401(K) Plan Savings plan

Company

Grand Fitness

Grand Fitness Partners is a franchise division of Planet Fitness, founded in 2010 by David Bidwell and Scott Linsky, and is is one of the fastest growing franchisees in the Planet Fitness system.

Founded in 2010