Morris-Jenkins · 2 days ago
Chat Customer Service Specialist
US-NC-Charlotte
Full-time
Onsite
Entry Level
$19/hr - $20.50/hr
1+ years expMorris-Jenkins is a top workplace in the heating, air, plumbing, and electrical services industry. They are seeking an On-Line Customer Service Specialist to support customers through digital communication channels, educate them about products, and ensure a high-quality customer experience by collaborating with other departments.
Consumer ElectronicsElectronicsHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
You’ll support customers who need help
You’ll educate customers
You’ll engage with customers online
You’ll process customer requests
You’ll partner with other departments
Qualification
Required
High School Diploma or GED
1 year of experience with sales and/or customer support via digital correspondence
Excellent written & verbal communication skills fluently in the English language
Ability to write and communicate concisely, yet persuasively
Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
Strong multi-tasking skills with the ability to assist multiple customers at a time
Able to think quickly, as well as anticipate & solve problems effectively
Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Preferred
Bachelor's degree in related field, such as Business Admin., Marketing, Public Relations, etc
3+ years of experience in sales and/or customer support via digital correspondence
Prior experience in marketing
Service Titan Experience
Company
Morris-Jenkins
Morris-Jenkins is like family! We’ve been helping people with their heating and air since 1958, and now we even do plumbing! We’re here til midnight, seven days a week, even on holidays! When you call our office, you’ll speak with a real local employee, and they’ll send out one of our expert technicians or plumbers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-21Acquired
Company data provided by crunchbase