Med-Metrix · 10 hours ago
IT Support Technician- Intern
Troy Hills, NJ
Internship
Hybrid
Intern, Senior Level
5+ years expMed-Metrix is a company that focuses on providing technical support services. The IT Support Technician will be responsible for front line support for internal customers, troubleshooting computer hardware and software, and ensuring compliance with security standards.
Health CareInformation TechnologySoftware
Responsibilities
Respond to daily end user support requests, such as hardware, software, peripheral, mobile device, and VOIP phone issues for both on-site and remote users
Ability to setup, configure, and roll-out of hardware and software as needed
Support onsite DC, surveillance, and site access control systems
Organize and maintain IT Inventory and assist in the deployment/retirement of hardware as needed
Document incidents and processes as directed and ensure that all tickets requiring follow up work and/or calls receive appropriate attention
Maintain, analyze, and troubleshoot, software and computer peripherals
Assist in developing and documenting improvements to current processes
Test, image and clean PC’s, laptop, monitors, printers, and other related hardware
Escalate all service requests and change orders that may require additional resources for timely closure or escalated priority
Complies with all IS Policies, Procedures and Standards including but not limited to: Systems/Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI)
Stay abreast of new and emerging security threats and mitigation approaches for your respective area and perform periodic security reviews of your assigned areas
Work to ensure regulatory compliance (HIPAA, etc.) in all aspects of data utilization and information access
Ensure all proposed changes follow the Change Management policy and procedure for production changes
Other duties as assigned
Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualification
Required
Bachelor's degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
Minimum of 5-7 years prior experience in a Technical Support capacity
At least 4 years of hands-on technical knowledge of laptop and desktop design and software installation experience in a break-fix environment
Expert knowledge of Microsoft Windows 10, Edge, Intune and Office applications
Experience as an Office 365 Administrator
Experience utilizing and managing Active Directory
Knowledgeable in 2FA Solutions (Duo)
Knowledgeable about endpoint protection and associated best practices
Ability to create and modify PowerShell scripts
Familiarity in managing VOIP solutions
Proficient with mobile devices, wireless networks, and peripherals such as printers, scanner, etc
Ability to be a flexible, team player and willingness to learn in a fast-paced environment are a must
Ability to complete all assigned tasks as scheduled
Exceptional customer service and communication skills, both verbal and written
Must be a self-starter with the ability to adhere to procedure
Strong analytical, logical thinking and problem-solving skills
Excellent organizational and follow-up skills with strong attention to detail
Preferred
Experience in Project coordination for upgrades, integrations and roll-outs is preferred
Company
Med-Metrix
Med-Metrix provides Performance Management and Revenue Cycle solutions to the healthcare industry.
1001-5000 employees
H1B Sponsorship
Med-Metrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (2)
2022 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kohlberg Kravis RobertsHarvest Partners
2025-08-08Private Equity
2025-06-24Private Equity
2021-09-27Private Equity
Leadership Team
B
Benjamin Hutchins
Vice President of Patient Intake Technologu
Recent News
2025-08-08
2025-08-08
Company data provided by crunchbase