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Avadian Credit Union · 1 day ago

Branch Experience Manager - Mobile| Full-Time

Mobile,AL,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Avadian Credit Union is seeking a Branch Experience Manager for their Mobile Branch to oversee and train branch staff while ensuring a high-quality member experience. The role involves managing staff performance, implementing sales goals, and maintaining knowledge of Avadian products and services.

Bookkeeping and PayrollBusiness DevelopmentCredit CardsFinanceFinancial ServicesInsuranceLending

Comp. & Benefits

Responsibilities

Manage branch staff including coaching, performance, and development

Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model

Ensure staff maintains a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures

Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities

Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies. Ensure all staff has a thorough knowledge of Avadian’s client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and reports

Work with management to develop, communicate, and implement branch sales goals and directives while maintaining a delightful branch experience

Monitor branch financial performance

Work on weekends and serve in a relief capacity at other branches when needed

Continuously recruit for future staff

Actively learn, demonstrate, and foster the Avadian WHY statement in all actions and words

Represent and promote Avadian in the communities we serve

Perform other duties as assigned

Qualification

Financial service experienceSales experienceCRM knowledgeCoaching skillsCommunication skills

Required

Significant financial service and sales experience is required

Must be proactive in maintaining member satisfaction and meeting member needs

Must demonstrate the ability to work under a sales goal or sales quota system, and to meet branch sales objectives

Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism

Must work on weekends and serve in a relief capacity at other branches when needed

Preferred

Minimum three years of similar or related experience preferred

(1) College degree in business administration or related field preferred; or (2) high school diploma with extensive managerial experience at a financial institution