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Bose Corporation · 1 day ago

Director, Customer and Business Operations - Audio Tech

Framingham, MA

Full-time

Onsite

Director/Executive

$205K/yr - $282K/yr

10+ years exp

Bose Corporation is a leader in audio technology and innovation, seeking a Director of Customer and Business Operations for their Audio Technology Licensing Division. This role will provide strategic and operational leadership, focusing on optimizing customer and business operations to support licensing growth and partner success.

Consumer Electronics

H1B Sponsor Likely

Responsibilities

Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio, spanning contracting, onboarding, implementation, billing, reporting, and support

Translate licensing strategy and growth objectives into scalable processes, systems, and governance frameworks that enable efficient partner execution and revenue realization

Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies

Set the vision and standards for customer-facing operational processes, ensuring best-in-class partner experience from contract execution through ongoing engagement

Establish operating mechanisms to proactively manage partner health, account risk, compliance, and revenue accuracy

Create and lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives

Lead the design and development of customer-facing processes from contracting through support

Develop and maintain detailed project plans, timelines, and status reports

Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution

Conduct client meetings to gather requirements, provide updates, and address any concerns

Identify and mitigate potential risks and issues throughout the program

Ensure all project deliverables meet quality standards and client expectations

Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting

Conduct project retrospectives to gather stakeholder feedback and drive process improvements

Identify future capability needs and help shape the long-term organizational design for Customer & Business Operations

Qualification

Business OperationsCustomer OperationsProject ManagementAudio TechnologiesAgile MethodologiesLicensing ExperienceMulti-Project ManagementSoftware ProficiencyCommunication SkillsProblem-Solving SkillsInterpersonal SkillsAttention to Detail

Required

Bachelor's degree in Business, Engineering, Information Technology, or a related field

10+ years of experience in progressive experience in business or customer operations, project management or implementation roles

Demonstrated experience building and scaling operating models in a B2B, licensing, technology, or platform-based business

Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority

Strong understanding of project management methodologies (e.g., Agile, Waterfall)

Excellent communication and interpersonal skills

Ability to manage multiple projects simultaneously and meet deadlines

Proficiency in project management software (e.g., MS Project, JIRA)

Problem-solving skills and attention to detail

Preferred

Experience supporting or partnering with technology licensing, platforms, or IP-driven businesses

or similar project management certification

Experience in audio technologies

Familiarity with HubSpot, JIRA, SharePoint, and Confluence

Benefits

Bonus programs

Comprehensive health and welfare benefits

A 401(k) plan

Exclusive perks designed to support your wellbeing

A generous employee discount

Company

Bose Corporation

Glassdoor3.8

Bose Corporation is a privately held company that designs and manufactures audio equipment.

Founded in 1964

Framingham, Massachusetts, USA

5001-10000 employees

https://www.bose.com/en_us/index.html

H1B Sponsorship

Bose Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (29)

2024 (38)

2023 (35)

2022 (46)

2021 (38)

2020 (68)