The One 23 Group · 13 hours ago
Linux Help Desk Specialist
Washington,DC,US
Full-time
Onsite
Senior Level
5+ years expThe One 23 Group is dedicated to excellence in government services, particularly within the Department of Defense and Intelligence Community. They are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for UNIX/Linux systems, ensuring operational oversight and problem resolution within their management centers.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled
Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact
Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics
Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations
Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required
Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both JSSC and JSSCs customers assets
Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned
Qualification
Required
Minimum active Top-Secret Clearance with Sensitive Compartmented Information (SCI)
High school diploma
DoD 8570 / 8140 Information Assurance Technical Level II (IAT-II) CompTIA Security+CE
5 years of technical experience with UNIX/Linux support/administration on an enterprise-level, network environment, open or compliant systems, large-scale computer system or multi-server local area network
Company
The One 23 Group
Defining Excellence in Government Service We are The One 23 Group – your strategic partner in navigating the complexities of government operations.
201-500 employeesFunding
Current Stage
Growth StageCompany data provided by crunchbase