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Stago · 11 hours ago

Manager, Digital Platforms & Integration

Virtual, Virginia, United States

Full-time

Hybrid

Senior Level

7+ years exp

Stago is a leading company in clinical diagnostics, and they are seeking a Manager for Digital Platforms & Integration to lead their national digital strategy. This role involves managing a team of Digital Solutions Architects, ensuring digital implementation excellence, and driving continuous improvement across digital processes.

Pharmaceutical

Responsibilities

Serve as the top escalation authority for digital issues involving middleware, connectivity, st|hemE manager, Coag.One, LIS/LIMS integration, cybersecurity concerns, and complex digital failures

Oversee and guide DSEs in conducting root cause investigations and ensuring high-quality, timely resolution

Collaborate with Hotline, Quality, Global Digital Support, hemE Support, Marketing, and local field services (applications & engineering) to coordinate multi-disciplinary escalation pathways

Ensure escalations are documented, trended, and used for preventative improvements

Build, manage, and develop a high-performing team of Digital Solutions Engineers

Create a formal competency framework covering: Middleware mastery, Rule development, Product cybersecurity knowledge and support in customer conversations, Interface troubleshooting, Customer communication, Implementation excellence

Conduct structured coaching, shadowing, field audits, and skill assessments to strengthen team capability

Partner with Training to build digital teaching modules, upskilling pathways, and internal development programs

Define and maintain national standards for: Middleware installation workflows, Rule development templates, Digital SOPs, Troubleshooting guides, Cybersecurity documentation/response to cybersecurity questionnaires, Test plans, readiness assessments, and implementation templates

Drive consistency across regions and ensure that all digital processes align with Stago best practices

Continuously assess digital installation quality, identify performance gaps, and deploy improvement initiatives

Serve as the operational and strategic connector between Digital Solutions, Clinical Applications, Field Service, Sales, Marketing, Quality, Training, and the SNA CSIRT team for all topics related to Stago’s digital solutions

Support Sales during pre-sale evaluations and digital demonstrations as needed at a leadership level

Partner with the Training department to embed digital concepts across all customer-facing training programs

Ensure alignment with Global Digital teams regarding digital roadmaps, cybersecurity updates, and product evolution

Oversee DSE collaboration with the SNA CSIRT team to complete cybersecurity forms, architecture documents, and risk assessments

Ensure DSEs stay current on emerging cybersecurity standards, laboratory security best practices, and regulatory changes

Monitor adherence to cybersecurity and digital compliance requirements across all customer implementations

Participate in customer calls re: cybersecurity as it relates to product, implementation, and approvals to sell into the site(s)

Oversee collection and synthesis of nuanced customer feedback on: Middleware usability, Rule logic needs, UI/UX flow, Performance limitations, Automation opportunities

Provide strategic, consolidated insights to Product Management and Marketing to influence product roadmaps

Guide DSEs in leading national-level pilots, beta programs, and new digital platform deployments

Maintain national ownership of digital documentation, including: Installation manuals, Rule libraries, Version notes, Troubleshooting frameworks, Escalation pathways

Ensure DSEs develop and maintain digital playbooks that scale knowledge across the organization

Communicate trends, risks, and opportunities to leadership through structured reporting

Responsible to build a culture of continuous improvement within the Digital Solutions Team

Responds to internal and external customer inquiries as needed

Performs all other duties/projects as assigned by management

Qualification

Middleware masteryCybersecurity knowledgeLIS/LIMS integrationDigital workflow designNetwork architectureServer configurationDatabase connectivityTeam leadershipMicrosoft Office SuiteCustomer communicationImplementation excellenceCoaching

Required

Bachelor's degree in Computer Science, Information Systems, Biomedical Engineering, Medical Technology, or related field

7+ years of experience in clinical diagnostics, IVD middleware support, LIS/LIMS integration, digital support, or digital workflow design

3+ years in a leadership, team lead, coaching, or escalation-management capacity

Strong knowledge of the Microsoft Office Suite

Demonstrated expertise with network architecture, server configuration, HL7/ASTM, virtualization, database connectivity, and middleware platforms

Current Driver's License and Passport

Travel could be as high as 60% requiring some overnight stays and the need to travel by air or drive as required. International travel may occasionally be required

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements

Preferred

Experience with Stago digital products, Coag.One/st|hemE manage, LIS rule engines, or other IVD digital platforms

Knowledge of cybersecurity frameworks, hospital IT security policies, and risk assessments

Experience collaborating with global product development or digital engineering teams

Benefits

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities