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Gallery Residential · 14 hours ago

Pet Center Manager - Livano Charlotte Harbor

Port Charlotte, FL

Full-time

Onsite

Mid Level

Gallery Residential is seeking a Pet Center Manager for their new Pet Center. The role involves overseeing staff and ensuring the care of boarding and daycare pets while maintaining operational standards and resident satisfaction.

Property ManagementResidential

Responsibilities

Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures

Monitor overall Pet Center performance

Hire, train, motivate and maintain employee training programs in coordination with Livano Pet Center and employment policies

Ensure resources, tools, structures and systems are in place for business operations

Employ and maintain operating procedures for assigned service areas

Monitor employee performance related to execution of service to expectations

Identify slow periods and/or downturns and coordinate with marketing to feature service and turn around performance

Handle client service issue escalations in a manner that maintains company’s reputation

Create employee schedules and ensure proper staffing levels

Resolve human resource conflicts as needed

Be thoroughly familiar with all systems and procedures

Uphold the image of Livano Pet Center at all times

Perform assigned bookkeeping/reporting duties for the business

Delegate responsibilities and makes sure delegated tasks are accomplished

Cover all shifts for personnel shortages

Check that all employee members arrive on time, properly attired and groomed and ready to work

Practice leadership by example

Report to Property Manager

Qualification

Change ManagementEmployee TrainingProject ManagementCustomer ServiceSupervisory SkillsMathematical SkillsBasic Computer SkillsInterpersonal Communication

Required

Full Time job type

Manager/Supervisor job experience

Passion for pets and building relationships within a community

Overseeing staff and care of boarding and daycare pets (dogs & cats)

Front desk reception responsibilities

Maintaining cleanliness and ordering supplies

Collaborating with the property manager

Ensuring resident satisfaction

Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics

Demonstrate relentless focus on solving issues and opportunities through innovative solutions

Engage with residents, prospective residents, associates, and stakeholders to understand needs

Create and maintain clear and sequenced plans to successfully launch projects

Experienced in leading cross-functional teams through change programs and projects

Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace

Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures

Monitor overall Pet Center performance

Hire, train, motivate and maintain employee training programs in coordination with Livano Pet Center and employment policies

Ensure resources, tools, structures and systems are in place for business operations

Employ and maintain operating procedures for assigned service areas

Monitor employee performance related to execution of service to expectations

Identify slow periods and/or downturns and coordinate with marketing to feature service and turn around performance

Handle client service issue escalations in a manner that maintains company's reputation

Create employee schedules and ensure proper staffing levels

Resolve human resource conflicts as needed

Be thoroughly familiar with all systems and procedures

Uphold the image of Livano Pet Center at all times

Perform assigned bookkeeping/reporting duties for the business

Delegate responsibilities and makes sure delegated tasks are accomplished

Cover all shifts for personnel shortages

Check that all employee members arrive on time, properly attired and groomed and ready to work

Practice leadership by example

Report to Property Manager

Demonstrated ability to read, understand, and comply with product labels, safety, and policy and procedures manuals

Proficiency in customer service and interpersonal communication skills

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions

Demonstrated ability to apply principles of logical thinking to define and correct problems

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Rudimentary knowledge and ability to access company software and perform standard repetitive tasks

Current valid driver's license is required

Supervisory responsibilities of corporate and onsite employees

Ability to work inside and outside of apartment buildings and in all areas of the property including amenities

Ability to physically access all exterior and interior parts of the property and amenities

Ability to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet

Ability to operate golf carts at properties with golf carts

Ability to walk extended distances and navigate stairs to multiple levels daily

Rare or regular travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position