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City of New York · 16 hours ago

ADMINISTRATIVE MANAGER

New York, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $111K/yr

4+ years exp

City of New York is seeking an Administrative Manager with strong leadership and analytical skills to oversee their Dispatching, Timekeeping and Analytical units. The role involves managing dispatch staff, monitoring attendance, and ensuring compliance with operational standards while providing training and support to enhance team capabilities.

GovernmentLegalPublic Relations

No H1B

Responsibilities

Manage dispatch staff to ensure strategic direction, efficiency, and excellent customer service

Monitor attendance trends and probation reports

Strengthen team capabilities through targeted training, coaching, and refresher sessions

Adjust training based on learning curves; conduct group or one-on-one reviews

Develop and update training documents, guidelines, tests, and procedures as necessary (especially after Maximo updates)

Establish shadowing schedules with experienced dispatchers to reinforce hands-on learning

Assess trainee knowledge retention through structured evaluations

Implement action plans to support struggling trainees

Run Overtime Reports and oversee shift schedules, work priorities, and overtime allocation

Work with Timekeepers or collaborate with Timekeepers to ensure proper use of overtime codes

Ensure fair distribution of OT while maintaining adherence to limits

Review swap requests to prevent back-to-back weekend shifts

Ensure coverage for emergency situations (weather events, Maximo updates)

Monitor high-priority service requests and coordinate urgent operational needs

Conduct completion and accuracy checks on dispatcher tasks

Utilize real-time data to reinforce training and optimize operations

Diagnose operational challenges, implement solutions, and document findings for informed decision-making

Guide dispatchers through guideline-based troubleshooting

Provide structured feedback on performance gaps with action-oriented resolutions

Submit IT requests for access when onboarding new dispatchers

Ensure accurate dispatching, prioritization, and compliance with NYCHA/HUD regulations

Conduct performance evaluations and enforce procedural compliance through memoranda and hearings

Perform quality assurance checks on data entries (work logs, actuals, assigned statuses)

Validate work order accuracy for field requests

Monitor scheduled shutdowns and outages, especially for trainee learning

Ensure dispatchers maintain professional and timely email responses

Support field staff on technical issues related to Maximo functionality

Assist admins in analyzing work log codes and filling data gaps

Provide training opportunities based on observed inconsistencies in logs

Ensure dispatchers remain On Queue and respond in a timely manner

Conduct call log reviews for accuracy, clarity, and professionalism

Monitor Genesys statuses to ensure appropriate use

Assist with Genesys troubleshooting and headset malfunctions

Provide guidance on data-driven tasks and decision-making

Represent dispatch in IT meetings when requested by senior management

Generate data metrics as needed for compliance, operational improvements, and Federal monitoring

Assist in departmental collaborations related to Maximo, Data Warehouse, and IT systems

Serve as a liaison for Federal Monitor/HUD inquiries regarding dispatch operations

Qualification

MaximoKronosOracleNYCHA DashboardsAnalytical skillsLeadershipProblem-solvingCommunicationTeam management

Required

A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity

An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in '1' above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity

A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in '1' above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity

Education and/or experience equivalent to '1', '2' or '3' above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in '1', '2' or '3' above

Candidates must have permanent civil service status in the title of Administrative Manager to be considered